Onsite IT Support Specialist - End-User & Network Operations Specialist

About Atos

Atos is a global leader in digital transformation with c. 78,000 employees and annual revenue of c. 10 billion. European number one in cybersecurity, cloud and high-performance computing, the Group provides tailored end-to-end solutions for all industries in 68 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea) and listed on Euronext Paris.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

Job Title: Onsite IT Support Specialist - End-User & Network Operations Specialist.

Location: Onsite - Norwood, OH Schedule: Monday thru Friday, Business hours

Role Overview:

As an Onsite IT Support Specialist - End-User & Network Operations Specialist, you will play a pivotal role in a large, customer-focused environment, providing comprehensive assistance to end-users with their corporate computing and mobility needs, along with hands-on support for on-site IT network infrastructure.

Key Responsibilities:

• End-User Support:
  
  
  
  • Provide timely and effective responses to inquiries from end-users.
  • Troubleshoot hardware and software issues, resolving application and equipment-related problems.
  • Manage Voice/Video/Conference Support.
  
  
  
  
• Networking Support:
  
  
  
  • Support, diagnose and resolve network issues efficiently, with good documentation practices.
  • Knowledge of protocols such as TCP/IP, DNS, DHCP, and HTTP/HTTPS.
  • Understanding of LAN/WAN, VLANs, VPN, routers, switches, firewalls, and other networking devices, including configuration and troubleshooting.
  • Experience with tools like Wireshark, SolarWinds, or Nagios for network performance monitoring.
  
  
  
  
• Vendor Management:
  
  
  
  • Communicate with vendors and service providers to resolve local IT problems and collaborate with centralized IT.
  • Drive IT change projects on-site or in the region.
  
  
  
  
• Business Continuity Planning:
  
  
  
  • Formulate plans to reinstate essential infrastructure operations when disrupted, minimizing effects on employees and stakeholders.
  
  
  
  

Required Knowledge/Skills, Education, and Experience:

Bachelor's degree in information technology, Computer Science (or equivalent experience).

2+ years of experience in IT support or a related role.

End user PC support, Network support, Mobility support

Preferred Knowledge/Skills, Education, and Experience:

Previous experience in a corporate environment.

Strong customer empathy skills.

Understanding corporate networking topology and operational aspects.

Ability to quickly grasp new technical concepts.

Familiarity with Microsoft applications.

Ability to manage and triage multiple tasks effectively.

Project Management, Network administration, Advanced Network Design, Cloud Networking, IoT Integration.

Personal Attributes:

Methodical and disciplined approach to work using strategic thinking.

Self-motivated with a drive to succeed.

Effective time management and task organization skills.