Insurance & Patient Support Manager (Remote/Hybrid)

Posting Date

At DaVita, we find that our best leaders are those who create an inspiring vision for the future and empowers their team to achieve success. They have always enjoyed tackling difficult problems and believe that the best way to solve them is through collaborative, team efforts. They take ownership of results and instill accountability in those they lead. They are driven, strong communicators, relationship builders, and find real fulfillment in challenging work.

Sound like you? Then you might be a great fit forour Group Insurance Manager (with a heavy emphasis on operations & strategy) with DaVita.

As a Manager on the Insurance Management Team, you will lead a successful and dynamic team to educate our patients and assist them with their insurance needs. You will manage your own budget and lead strategic initiatives both within our team and with other internal business partners. This position also provides great visibility across multiple functions and leadership roles within DaVita.

Denver Candidates: This role will be a hybrid role. Onsite presence at our HQ in Denver, CO, 1x week is required. Candidates must reside in/near Denver, CO, and the surrounding area.

Also, open remote candidates. Travel 1x quarter for team events, meetings etc at our Denver HQ is required.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.

• Empower your team to exceed their goals related to patient retention, patient insurance education, and patient satisfaction with treatments in DaVita facilities
• Proactively seek to understand local market and healthcare industry dynamics that could impact your team
• Live and breathe key metrics to identify trends or areas of focus
• Forge a partnership with internal partners, including operational field leadership, and collaborate to drive continuous improvement
• Recruit, hire, and develop new Insurance Specialist teammates
• Manage department budget
• Lead and foster a fun and positive environment that engages, develops, and rewards performance
• Own operational and strategic initiatives on behalf of the entire team

ESSENTIAL BEHAVIORS, SKILLS, AND ATTITUDES:

• Commitment to live DaVita's values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment, and Fun
• Collaborative mindset with strong relationship-building skills
• Advanced communication skills
• Keen ability to think critically and solve problems in complex and sensitive situations
• Highly motivated and results-oriented with experience managing multiple projects, deadlines, and priorities
• Demonstrated ability to create, refine, and manage business processes
• Strong desire to lead, coach, and supervise

Here is what you can expect when you join our Village:

• A "community first, company second" culture based on Core Values that really matter.
• Clinical outcomes consistently ranked above the national average.
• Award-winning education and training across multiple career paths to help you reach your potential.
• Performance-based rewards based on stellar individual and team contributions.
• A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
• Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.

QUALIFICATIONS:

• Bachelor's degree or higher strongly preferred
• Minimum of two (2) years' supervisory experience strongly preferred
• Intermediate computer proficiency and skill in MS Office suite including Word, Excel, PowerPoint, and Outlook required
• Minimum of two (2) years' project management experience strongly preferred
• Minimum of five (5) years' experience in healthcare provider relations, insurance, or customer service preferred, but we have flexibility to train

Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."

DaVita is an equal opportunity employer - Vet and Disability. To learn more about what this meansclick here.

What We'll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace , backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

#LI-RH1

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.