Senior Account Manager | Employee Benefits

We are seeking an experienced and client-focused Senior Account Manager to join our Employee Benefits division. This individual will be responsible for managing a portfolio of small to mid-sized group clients, ensuring the delivery of exceptional service and strategic guidance on all aspects of employee benefits. The ideal candidate brings strong technical expertise, consultative relationship skills, and a deep understanding of benefits plan design, renewal strategy, and compliance.

• Serve as the primary point of contact for assigned clients, building and maintaining strong, trusted relationships.
• Lead the day-to-day service delivery for client accounts, including plan renewals, issue resolution, open enrollment, and benefits communication.
• Collaborate with producers, analysts, and internal specialists to develop and implement benefits strategies that align with client goals and budgets.
• Prepare and present renewal and marketing analyses, plan performance reports, benchmarking, and strategy recommendations.
• Manage carrier and vendor relationships to ensure accurate implementation of benefits programs and effective issue resolution.
• Oversee and mentor Account Managers and Account Coordinators on the team, providing guidance and quality assurance.
• Ensure all client documentation, databases, and systems are current and compliant with internal procedures and regulatory standards.
• Stay current on industry trends, legislative changes, and market innovations to provide proactive advice to clients.

• Education: Bachelor's degree in Business, Human Resources, or related field (or equivalent experience).
• Experience: 5-8+ years of progressive experience in employee benefits account management within a brokerage or consulting environment.
• Strong knowledge of group health and welfare benefits, including medical, dental, vision, life, disability, and voluntary products.
• Proven ability to manage multiple complex client relationships with a high level of professionalism and responsiveness.
• Excellent communication, negotiation, and presentation skills.
• Proficiency in Microsoft Office Suite and benefit administration systems (e.g., Employee Navigator, BenefitPoint, Zywave, or similar).
• Current Life & Health Insurance License required.
• Experience managing fully insured, level-funded, and self-funded groups (the majority are fully-insured groups)
• Open Enrollment and renewal experience

• Bachelor's degree in Business, Human Resources, or a related field preferred.

• High School Diploma or GED required
• More than 5 years customer service experience in the insurance industry required
• Must maintain current required licenses and certifications relevant to field of expertise
• Demonstrates the ability to communicate verbally and in writing throughout all levels of the organization, both internally and externally
• Advanced customer service skills
• Proficient use of applicable technology
• Ability to work in team environment as well as independently
• Must be able to travel based on client and business needs

• Collaborative, client-centric culture where your expertise and voice are valued.
• Opportunity to work alongside leading consultants, producers, and compliance experts.
• Competitive compensation, comprehensive benefits package, and opportunities for professional growth.

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