Director, Claims

Seeking a highly-organized, strategic and execution-focused Director to support the Claim Legal Department. This role will serve as a trusted advisor, project leader and operational partner, helping drive strategic initiatives, manage cross-functional projects, and ensure alignment across the Claim Legal organization.

Strategic Planning and Risk Mitigation

Partner with executive leadership to define and execute strategic priorities across Claim Litigation.
• Prepare executive-level presentations, reports, and communications for internal and external stakeholders.
• Facilitate quarterly planning, goal setting, and performance tracking.
• Ensure claim legal processes align with global compliance requirements.

Project Management

• Lead and manage high-impact projects from inception to completion, ensuring timely delivery and alignment with business objectives.
• Develop project plans, timelines, and resource allocations; monitor progress and resolve issues proactively.
• Coordinate across Claims, IT, Data and Analytics, and other departments to ensure seamless execution.

Operational Excellence

• Document existing processes and develop strategic roadmaps for process transformation and technology enablement.
• Drive process improvements and operational efficiencies within Claim Legal.
• Design and implement best practices including performance quality measures and approach.
• Work with Claim Legal leadership to establish claim legal data strategy.

Change Management and Stakeholder Engagement

• Act as a liaison between the leadership team and internal/external stakeholders, ensuring clear communication and follow-through.
• Support vendor management, budgeting, and contract coordination as needed.
• Develop training to ensure adoption of new processes and tools.
• Partner with IT, analytics, compliance, operations and other departments to align Claim Legal initiatives with other business objectives.

Legal Technology and Vendor Management

• Serve as business owner for legal technology (e.g. Lexis, Westlaw, Litify).
• Create approach to optimize utilization of legal technology tools ensuring integration into workflow and cross-platform compatibility.
• Work with supplier management to establish Claim Legal vendor management best practices including change management and deployment strategy for outside counsel.

Required:

• Bachelor's degree required; Other advanced degree preferred.
• 5+ years of experience in claim or legal operations, process management; property and casualty insurance preferred.
• Experience building and executing with cross-functional teams in process improvement projects including technology, analytics components.
• Facility translating business needs in complex environments into actionable solutions with measurable outcomes.
• Exceptional organizational, communication and interpersonal skills.
• Proven ability to manage multiple priorities in a fast-paced environment
• Embraces changes; invites feedback related to performance and deals constructively with criticism.
• Demonstrated track record of earning and keeping the trust of clients and colleagues.
• Comfortable navigating ambiguity.
• Detail-oriented with a passion for operational excellence.
• Entrepreneurial spirit and focus on customers as shown though courage to pursue new and unprecedented opportunities and unique ways to reach goals.
• Strong understanding of claims operations and analytics is a plus.

Preferred:

• Expertise with business process mapping tools (e.g. Visio, Lucidchart) and project management tools.
• Experience with claim litigation lifecycle.
• Lean Six Sigma, PMP or similar certifications.
• Experience with legal case management systems, e-billing platforms.

This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position. AmTrust has the right to revise this job description at any time.

The expected salary range for this role is $120,500-$160,000/year.

Please note that the salary information shown above is a general guideline only. Salaries are based upon a wide range of factors considered in making the compensation decision, including, but not limited to, candidate skills, experience, education and training, the scope and responsibilities of the role, as well as market and business considerations.

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AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.