Program Specialist, Community Center

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

The Program Specialist oversees all aspects of site operations, ensuring compliance with standard procedures and delivering an exceptional member experience. Responsibilities include managing fitness programs through class instruction, monthly orientations, and coaching; coordinating classroom setups, announcements, and curriculum development; and maintaining solid communication with managers and providers. The role also involves handling member issues, conducting tours, and fostering engagement. Additionally, the Program Specialist manages facility operations such as expenses, maintenance scheduling, AED checks, and event purchases, while ensuring vendor onboarding, calendar management, instructor coverage, and high-quality activity delivery. They organize and schedule events, orientations, and social activities in collaboration with providers and growth teams, setting the standard for excellence across all site functions.

Primary Responsibilities:

Fitness Room

• Conduct class instruction sessions
• Provide coaching and fitness guidance
  
  Other Operations
• Ensure site compliance with SOPs
• Perform daily opening procedures
• Accountable for site budget
• Accountable for proper class participation
• Set up classrooms for sessions
• Communicate effectively with managers
• Make site-wide announcements
• Develop educational curriculums
• Maintain provider relations at the site
• Establish and uphold site standards
  
  Member Relations
• Address and resolve member issues
• Engage actively with members
• Conduct member tours and monthly orientations
  
  Facility Management
• Manage site expenses and facility operations
• Schedule site maintenance
• Perform AED checks
• Handle facility-related issues
• Purchase items for events
  
  Vendor Relations
• Manage the site calendar
• Ensure instructor coverage
• Maintain vendor relations
• Onboard new vendors
• Ensure high-quality delivery of activities
• Conduct vendor performance reviews
  
  Activities
• Schedule events and activities
• Manage intake forms
• Lead orientations in coordination with providers and clinicians
• Schedule broker events with the growth team
• Organize social and entertainment events

The Program Specialist may also perform other related duties as assigned to ensure the smooth operation of the site and to support initiatives that help members live longer, healthier lives.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• CPR/AED certification
• Certified Fitness Instructor (e.g., ACE, ACSM, NSCA, NASM) or ability to obtain within 30 days of hire
• Experience working with older adults or in community wellness settings
• Knowledge of basic CRM tools
• Exposure to EMR systems
• Proficient in Microsoft Office Suite
• Proven solid interpersonal and customer service skills
• Proven ability to manage multiple priorities and adapt to evolving program needs

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $23.41 to $41.83 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.