Casual Staff - Dental Clinical Informatics Trainer/Analyst

Yeshiva University announces its proposed new DDS program and is hiring new faculty and staff to support the school. The curriculum will integrate Digital Dentistry techniques to be taught by today's dental thought leaders and master clinicians. The school plans to provide a unique 36-month dental education program through an innovative "Block" style curriculum, which will ensure in-depth learning and understanding. Please join this new and innovative proposed DDS program. The Yeshiva University College of Dental Medicine is seeking a Clinical Informatics Trainer/Analyst (Dentrix Ascend Superuser) to serve as the primary superuser and subject matter expert for the dental school's EHR system. This role is responsible for system implementation, optimization, user training, reporting, and ongoing support across all clinical operations. The Trainer/Analyst will collaborate with faculty, staff, IT, and vendors to ensure Dentrix Ascend is fully leveraged to support efficient workflows, accurate data management, compliance, and high-quality patient care.

• Serve as the primary superuser for Dentrix Ascend, ensuring optimal utilization across school clinics
• Demonstrated superuser-level experience in an EHR environment, with strong proficiency in documentation, scheduling, and reporting tools
• Proven ability to design and deliver engaging training sessions, both in-person and virtually
• Provide direct support to faculty, staff, and students for troubleshooting, workflow efficiency, and effective EHR use
• Identify, design, and implement workflow and process improvements to enhance clinical efficiency
• Test, validate, and implement new features, upgrades, and system integrations
• Collaborate with IT and vendors on data transfer, HL7 integrations, and maintenance tasks

• Develop and deliver training programs for new hires, existing staff, and students, including onboarding, go-live, and refresher sessions
• Create and maintain comprehensive training materials, documentation, and workflow guides
• Clearly communicate technical concepts to end-users with varying levels of experience

• Create, customize, and manage dashboards, KPI reports, and quality metrics
• Support data extraction, import, and validation for compliance and internal reporting
• Provide EHR documentation and data for institutional, state, and federal audits

• Manage user accounts, access privileges, and configuration settings within Dentrix Ascend
• Ensure data security, compliance, and confidentiality of patient and institutional records
• Troubleshoot user and technical issues, escalating as necessary to IT or vendors

• Partner with clinical leadership to align EHR workflows with accreditation standards and institutional goals
• Promote a culture of collaboration, inclusivity, and continuous improvement

• Bachelor's Degree in Healthcare Information Technology, Informatics, or related field
• Minimum five (5) years of hands-on experience as a Dentrix Ascend (or Dentrix Enterprise) superuser in a clinical or academic healthcare setting
• Strong understanding of clinical workflows in dental or healthcare environments
• Proficiency with data reporting, dashboard development, and quality metrics
• Skilled in Microsoft Office and SharePoint
• Strong communication, training, and problem-solving skills
• Ability to deliver professional-level customer service and end-user support
• Commitment to confidentiality, professionalism, and compliance standards

• Demonstrated Expertise in Dentrix Ascend functionality, optimization, and administration
• Ability to analyze and redesign workflows to improve efficiency and outcomes
• Strong public speaking and presentation skills for training and user education
• Technical aptitude in healthcare IT systems, reporting tools, and integrations
• Proven ability to collaborate across diverse teams and support an inclusive environment

Yeshiva University is dedicated to academic excellence, intellectual exploration, and the advancement of timeless values that shape and impact lives. With a rich tradition rooted in Jewish thought and heritage, YU fosters a dynamic learning environment across its undergraduate, graduate, and professional schools. Our mission is to cultivate the next generation of leaders who will contribute meaningfully to society, guided by a commitment to ethics, innovation, and service. Our community extends far beyond the classroom, encompassing thousands of students, faculty, staff, and more than 70,000 alumni and supporters worldwide, all working together to build a brighter future.

As a Yeshiva University employee, you will be part of a welcoming, diverse, and intellectually engaging community that values collaboration, excellence, and professional growth. We offer a supportive and stimulating workplace with tangible employee benefits, opportunities for advancement, and a strong sense of purpose. Beyond professional development, YU is committed to ensuring a high quality of life for its employees, offering a work environment that prioritizes well-being, work-life balance, and a culture of mutual respect. Every role at YU contributes to our broader mission of education, research, and societal impact, ensuring that all members of our community-students, faculty, staff, alumni, and friends-are inspired to make a difference. We invite you to bring your talent and passion to YU and join us in shaping the future.