Print Head Technician

As a Printhead Technician, you will focus on printhead operational performance improvement for Kodak Prosper S-Series, Prosper press and Ultra Stream customers. Work will include analyzing customer data, visiting customer sites to investigate current conditions, and developing and implementing customized improvement plans. The Printhead Technician will coordinate with customer management, operators and Kodak field service to ensure equipment and processes are at optimum conditions to promote the reliability of Kodak printheads and writing systems. Close interaction with other engineering disciplines is required due to the complex printing system consisting of fluid mechanics, electronics, software and materials. The Printhead Technician will have direct contact and develop vital working relationships with current customers, field service engineers, Sustaining engineers/technicians and Manufacturing operations. Additional duties include but are not limited to failure analysis of returned jetting modules, developing and delivering training materials, supporting ink jet integration on Prosper and Ultra Stream presses and generating trip reports to be shared with Kodak and customer management. Domestic travel to customer sites is expected to be between 5% - 15%.

Responsibilities:
* Obtain and Analyze Printhead Performance Data. Use Kodak's database and interact with the sales representative, field service organization and end customers to obtain and analyze customer data to investigate printhead life trends, system utilization, operating conditions and system configurations.
* Coordinate and Deliver Customer Training Visits. Work with field service and customers to plan and execute on-site visits to train operators and maintenance personnel on the best practices for optimum system performance. Investigate production, equipment or management conditions that may be negatively impacting the performance of Kodak printheads or writing systems.
* Develop and Execute Post-Visit Support Plans. After analyzing available data and conducting on-site training visits, provide improvement recommendations to the customer. Continue to follow up with the customer to ensure the plan is executed, then monitor and communicate the results to internal and external stakeholders.
* Revise Training Documentation and Materials. Work to improve current processes and training methods in order to achieve more effective outcomes or update documentation in response to new product developments.
* Provide Feedback and Assistance to Kodak Engineering and Manufacturing. Perform failure analysis on printheads returned from customers and work with internal Kodak departments to recommend process, software or design improvements.
* Support ink jet installation and start up on Prosper and Ultra Stream presses during integration at Kodak South.

Requirements:
* 5+ years in a technical contributor role or Customer Service
* Methodical approach to understanding customer workflow and quality goals, then translate them into successful system operations
* Extremely strong verbal and written English communication skills, including the ability to write technical procedures for system operations
* 15% domestic travel, including week-ends
* Strong foundation in mechanical, pneumatic, hydraulic and fluidic technology
* Excellent customer empathy
* Ability to collect and communicate data to Engineering, for problem resolution and design improvement
* Continuous inkjet knowledge, software knowledge, failure analysis knowledge and training systems development (Desirable)