Nurse Manager - Float Pool Nursing Support

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About Duke University Hospital

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of Duke Health's four hospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.

Duke Nursing Highlights:

• Duke University Health System is designated as a Magnet organization
• Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000 + registered nurses
• Quality of Life: Living in the Triangle!
• Relocation Assistance (based on eligibility)

Nurse Manager - Float Pool Nursing Support

Duke University Health System- Durham, NC

Seeking a Nurse Manager of Operations to lead a diverse group of nursing support role teammates within the Duke University Health System Float Pool.

This team provides patient care attendant coverage for patients of all ages and diagnosis in a variety of care settings throughout the Triangle area of DUHS hospitals. You will have the opportunity to collaborate with leaders across the organization to coordinate optimal staffing, provide team member support, assist with care planning, and provide coaching and mentoring to your team.

General Description

Responsible for directing, coordinating all nursing support role care of Float Pool team members on a 24-hour basis, ensuring care is based on established standards of care. Collaborates with other professional disciplines to ensure effective and efficient patient care delivery and the achievement of desired patient outcomes. The Nurse Manager assists the Clinical Operations Director with clinical, financial, and personnel management.

Duties and Responsibilities

• Participate in the development of the Float Pool's strategic and operational plans.
• Actively support and promote a professional practice model that encourages staff participation in the development of clinical standards that is collaborative, collegial, and utilizes current trends and data in professional practice (clinical and administrative). Openly support and consistently communicate the missions of the unit/department and the organization. Serve as the collective voice for Float Pool staff to communicate with administration. Serve as the staff and patient advocate to ensure optimal patient care.
• Provide frequent rounding on team members throughout all assigned care areas. Observe the care setting and collaborate with local leaders to partner in care planning and support team members in their care delivery.
• Interface with nursing unit leaders to ensure that care is consistent with their expectations. Ensure active use of the nursing process for patients from pre-admission/admission to discharge and beyond (based on the clinical setting). Serve as a professional role model and mentor to staff by responding positively to change while supporting colleagues through the change process. Serve as a change agent to facilitate communication and transition that supports the mission of the organization.
• Ensure a team-based workforce that is diverse and cognizant of the value diversity brings to the workplace.
• Assure coordination/participation of team-based staff in department and organization of wide councils/committees. Manage, supervise, and coordinate delivery of patient care for assigned patient care area on a 24-hour basis. Ensure compliance with clinical patient care standards and established policies and procedures.
• Maintain clinical competencies for assigned clinical areas and provide bedside care as needed. Assess/coach and evaluate staff level of practice. Develop programs that foster continued clinical development from novice to expert to positively impact patient care and career satisfaction.
• Maintain required team records, reports and statistics for administrative purposes, ensure compliance with established hospital policies, procedures, objectives, quality control (POCT); PI, safety, environmental and infection control. Communicate requirements to staff and hold staff accountable to established requirements. Coordinate the development, implementation, and evaluation of policies and procedures designed to improve operational efficiency. Coordinate QC/PI activities with appropriate staff.
• Oversee various personnel actions including, but not limited to, hiring, performance appraisals, disciplinary actions, terminations and other related activities.
• Plan, schedule, and organize work for groups ensuring proper distribution and delegation of assignments and efficient utilization of personnel.
• Coordinate the activities of nursing support role staff with other hospital personnel; accountable for the effective and efficient operation of the team and staff, including ensuring that orders, treatments, plans of care, and clinical pathways are being carried out in a manner supportive of patient care and recovery. Ensure documentation of patient care is complete and accurate in accordance with hospital and unit policies and procedures.
• Collaborate with the Director of Clinical Operations to determine fiscal requirements of the assigned team, and prepare budgetary recommendations. Monitor the level of resources utilized in service delivery and determines the appropriateness of resource consumption in the service. Develop action plans in conjunction with the Director of Clinical Operations to ensure budget and resource efficiency, and satisfaction with patient care delivery.
• Perform other related duties incidental to the work described herein.

Required Qualifications

• Bachelor's degree in Nursing is required. Master's degree in Nursing preferred.
• Three years of nursing experience is required.
• Must have current or compact RN licensure in the state of North Carolina.
• BLS certification is required.
• One year of leadership or management experience in the clinical setting preferred.