Call Center Representative I
 Nexus Water Group | |
 United States, Texas, Sugar Land | |
| 2150 Town Square Place (Show on map) | |
 Nov 07, 2025 | |
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For over 50 years, Texas Water Utilities has been a trusted provider of water and wastewater utility services. Today, we serve over 143,000 customers in 207 Texas communities. Our service area reaches throughout the state of Texas from Mitchell County in central Texas to Matagorda on the Gulf Shores. It all starts with our people - proud members of their communities, dedicated to delivering safe, reliable, and cost-effective water utility services. Purpose of the Job
Is responsible for providing excellent customer service and support to customer by handling inquiries,resolve complaints, process orders, and provide information about services. Resolves or escalatedcustomer issues and works closely with other departments, such a field operations, and meter to cash, toensure customer satisfaction. Strong communication, problem-solving, and multitasking skills areessential for this role. Job Responsibilities
Follow process workflows
Handle cash payments
Perform billing functions
Provide quality customer service
Respond to inquiries Competencies
Delivering High Quality Work
Supporting Coworkers
Communicating Effectively
Serving Customers Education
H.S. Diploma or GED in General Certifications Physical Requirements
Office-Based Role Work Experience
2-3 years in customer care is required. We are a proud Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any characteristic or condition protected by Federal, state, or local law. We are an E-Verify participating employer. | |