Manager-Therapy Operations - Viverant Physical Therapy

The Therapy Operations Manager will ensure that daily department operations relating to Therapy Patient Services run effectively. This role will maintain excellent communication between Therapy Patient Service Representative (PSR) Supervisors/Leads and regional Therapy Managers to promote patient service, financial efficiency, and department quality. Additionally, will provide support to the VP of Sports Medicine/Therapy and other department Managers in the coordination of new therapy growth and development

Full-time role Monday - Friday flexible during open clinic hours covering all Viverant sites.

Viverant Physical Therapy is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

• Oversee process development to promote excellent delivery of service, financial efficiency, and quality in operations of therapy clinical care
• Develop Policy and Procedure manual for Therapy PSR role and update annually
• Produce quality volume reports for patient load, calls per clinic/per PSR, and insurance authorizations performed at clinic level contributing to financial success of therapy clinics through management of front and back-office non-professional staffing costs
• Collaborate with Therapy and Sports Medicine leadership on development, project management, and implementation of initiatives to promote department growth
• Collaborate with PSR Supervisors/Leads across organization to communicate updates regarding administrative staff
• Provide constructive feedback and, at times, work with Clinic Managers on performance management issues for PSR Supervisors/Leads and PSR staff
• Provide positive reinforcement and, at times, work with Clinic Mangers on the hiring and/or promotion of PSR Supervisors/Leads and PSR staff
• Operate as a liaison between VP, Therapy Clinic Managers and PSR Supervisors/Leads to ensure quality and efficiency of patient service. This work may include meeting 1:1 with managers and/or PSR staff to educate, review and collect information on quality, service, and integrity relating to the front office
• Coordinate monthly Therapy Manager Meetings including scheduling, agenda, and meeting minutes
• Provide support with establishing new clinic spaces and staff expansion
• Train and coordinate onboarding for new employees in PSR role for any therapy clinic
• Train staff on new process changes affecting front desk/reception services relating to scheduling, insurance authorization, and coordination of payments for cash based sports performance programs
• In addition to management responsibilities, this position will provide direct patient services support acting in the role of a Patient Services Representative, including back up support for PSR Supervisors/Leads. Please see additional job responsibilities of PSR Maintain TCO's 5 Core Values within the Therapy department
• Any and all other duties as assigned

Education, experience, & other requirements:

• Bachelor's Degree
• Customer service experience
• Proficiency with Microsoft products to allow production of accurate reports
• Proficiency with all systems relating to patient schedule, insurance authorization management, and business management in TCO's Therapy Department including PACE, AllScripts, Tableau, etc.

Benefits & Compensation:

• Actual starting pay will vary based on education, skills, and experience.
• We offer a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts - to learn more clickhere.

Essential Requirements:

Ability to:

• Comply with company policies, procedures, practices and business ethics guidelines.
• Complete job required training.
• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
• Demonstrate prompt and reliable attendance
• Work in the clinic, office or surgery center during business hours
• Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
• Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
• Communicate and interact in a respectful and professional manner
• Prioritize workload while being flexible to meet the expectations of the daily operations
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
• Understand and execute a variety of instructions
• Effectively operate equipment and communicate on and operate the phone system
• Work independently with minimal supervision
• Travel to other work locations, if required

Performance Expectations - i-Health's Core Values:

• Integrity - Do the right thing and take responsibility for what you do and say
• Service - Consistently contribute to deliver an exceptional experience
• Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
• Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
• Teamwork - Be a part of the whole; support each other positively

Environmental Conditions:

• Clinic setting

• Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
• We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
• This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.