Senior Manager - Software & Firmware Quality

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!

Job Description

You will be leading a global team focused on New Product Introduction and Continuation Projects focused on Rockwell Automation's Software and Firmware Quality. You will develop comprehensive quality strategies and roadmaps, working with engineering, anomaly management and continuous improvement. You will work hybrid from either Milwaukee, WI or Mayfield Heights, OH. You will report to the Director of Quality.

• Drive shiftleft practices and partner with Product, Engineering, Security, and Manufacturing to embed quality, safety, and security early in the lifecycle (requirements, design, verification) to gain alignment and support for quality initiatives
• Own quality KPIs (defect escape rate, anomaly backlog, MTTR, release quality, technical debt metrics) and drive continuous improvement toward targets.
• Establish and scale repeatable release governance, release categorization (patch, hotfix, minor/major), and triage processes to reduce risk and improve deployment predictability.
• Implement and operationalize tooling, dashboards, and data pipelines (e.g., Power BI, Jira, test automation frameworks) to provide realtime visibility and predictive signals for quality issues.
• Convert VOC and stakeholder feedback into prioritized COE initiatives, playbooks, and process standards adopted across business units.
• Represent Product Quality in executive forums and communicate program status, risks, and outcomes to senior leadership
• Champion customer advocacy by enhancing product and process robustness and Sponsor major crossBU initiatives and act as the primary quality escalation path for highimpact customer issues.
• Establish and maintain quality metrics and dashboards for leadership visibility
• Standardize development processes to elevate software quality
• Coach teams in structured problem-solving and performance optimization
• Lead resolution of complex quality issues with urgency and precision
• Promote continuous improvement in product design, validation, and delivery

• Bachelor's Degree or equivalent years of experience.
• Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
• The ability to travel 15% of the time.

• Bachelor's Degree in Computer Science, Computer Engineering, Electrical Engineering, or related field.
• Master's degree in Business Administration (MBA)
• 12+ years of experience in industrial, embedded, or missioncritical software domains
• 8+ years of leadership experience
• Deep expertise in software development lifecycle and Agile methodologies (e.g., Scrum, SAFe, Lean Start-Up)
• Experience with Jama, DOORS, or other requirements management systems.
• Proven ability to build strong cross-functional relationships across engineering, operations, and customer-facing teams
• Six Sigma Black Belt, PMP, CQM, or equivalent process/quality certifications.
• CMMI or CSQE Certification (ASQ)
• In-depth knowledge of coding standards, testing frameworks, and quality tools
• Familiarity with cybersecurity practices including threat modeling and penetration testing
• Proficiency in Root Cause Failure Analysis (RCFA) and advanced problem-solving techniques
• Experience conducting product quality audits aligned with ISO, IEC 62443, ISO/IEC 25010:2011, and other relevant standards
• Technical project management experience; PMP certification

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• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
• To learn more about our benefits package, please visit at www.raquickfind.com.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

This position is part of a job family. Experience will be the determining factor for position level and compensation.

We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.

Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.