Bilingual Accounts Receivable Analyst

The Bilingual Accounts Receivable Analyst is responsible for the overall management of customer accounts in their assigned portfolio. Responsibilities include, but are not limited to, providing external customers and internal business partners with information in a customer service-oriented manner, resulting in increased customer loyalty and payment of outstanding receivables. This role supports a multicultural client base, making bilingual communication a key asset.

Blanchard Machinery Company is committed to fostering a high-performance work culture with challenging work opportunities that inspire high quality results. Some of the benefits of joining our team are:

Competitive Pay
• Benefits: Medical, dental, vision, 401K, profit sharing, generous PTO and paid holidays, uniforms, and much more.
• Exposure to world-class CAT training and development.
• A friendly and supportive work environment.
• Continuous exposure to learning and new technologies.
• Opportunities for advancement.

• Contributes to a positive work environment and promotes the vision, mission and values of BMC.
• Completes all job responsibilities in a safe manner, promotes and champions a safe and healthy work environment.
• Contributes to a positive work environment and promotes the vision, mission and values of BMC.
• Completes all job responsibilities in a safe manner, promotes and champions a safe and healthy work environment.
• Monitors assigned account portfolios, contacts customers for payment information on past-due invoices and documents all collection efforts.
• Determines release of account for current or future business based on account status.
• Resolves billing and customer credit issues and investigates historical data
• Identifies high-risk accounts and communicates information to management for review and collaborates throughout the collection process.
• Consistently communicates customer service and collection issues to internal business partners in a timely manner.
• Verifies customer account information is correct, and updates as needed.
• Processes credit card payments and requests refunds.
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Performs other duties as assigned related to Credit & Collections departmental functions.
• Provide customer support in both English and Spanish to ensure clear and inclusive communication.
• Other duties as assigned.

• High School Diploma or equivalent required.
• Bilingual proficiency in English and Spanish to effectively communicate with diverse clients, customers, or team members and support inclusive service delivery required.
• Minimum 2 years of experience in Consumer or Commercial collections required, 3+ or more years' preferred. Construction industry experience is a plus.
• Knowledge of finance and/or accounting procedures, with an understanding of invoices,
  statements of account receivables, payables, and various forms of payment remittances required.
• Extensive knowledge of Fair Debt Collections Practices Act required.
• Must be proficient in using Microsoft Excel, Word, and Outlook.
• Must have strong analytical and organizational skills.
• Must have excellent communication skills, both written and verbal.
• Must have good judgment and decision-making skills.
• Must be able to self-manage and be highly self-motivated.
• Must be capable of working in a fast-paced environment.
• Must have excellent attendance and work performance.
• Must have a high commitment to completing tasks in a timely manner.
• Must be able to function in a team-oriented environment.

Working Conditions

• The physical environment requires the employee to work inside throughout the year.
• Job requires standing, stooping, squatting, pushing, pulling, twisting, turning, lifting.
• Seeing, reading, and writing to complete job responsibilities.
• Use of computer and other forms of technology to complete job responsibilities.