Customer Service Representative

• Competitive weekly pay - because great service deserves it
• Good benefits - medical, dental, vision, and life insurance
• 401(k) option - plan for the future
• Referral bonuses - get rewarded for bringing friends

• 3 years of experience (inbound and outbound experience)
• Strong in-person and virtual customer service skills
• Able to work independently as well as be part of a team
• Organized and able to manage your time
• Proficient in Microsoft Office
• Bring positivity every day - deliver top-notch customer service with a professional, upbeat attitude toward customers and teammates.
• Own the order process - enter and manage sales orders via phone, email, and sales reps with speed and accuracy.
• Keep customers in the loop - communicate clearly about shipping, invoices, and backorders to ensure a smooth experience every time.
• Solve problems fast - handle questions, issues, and complaints with confidence and creativity to keep customers happy.
• Support what you sell - maintain and grow existing accounts through reliable follow-up and excellent service.
• Know your stuff - develop strong product, technical, and territory knowledge to guide customers to the right solutions.
• Collaborate and win together - work closely with your team to streamline orders, reports, and customer communication.
• Stay on top of the details - generate daily and weekly reports to track performance and spot opportunities.
• Thrive under pressure - manage a high volume of calls and orders while keeping accuracy and quality front and center.
• Jump in where needed - help teammates with order entry, phone calls, and reporting to keep things running smoothly.

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