New

Customer Experience Specialist

TEKsystems
$23.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Missouri, St. Louis
Nov 08, 2025
Are you passionate about helping people and ready to launch your career in the mortgage industry? We're looking for enthusiastic, customer-focused individuals to join our team as Customer Experience Specialists. In this role, you'll be the primary point of contact guiding customers through one of the most important financial journeys of their lives - buying a home. What You'll Do: As a Customer Experience Specialist, you'll support customers from the start of their loan process through to closing. You'll work in a fast-paced, collaborative call center environment where your communication and problem-solving skills will shine. Key responsibilities include: * Handling inbound and outbound calls and text messages (with consent) to assist customers throughout the mortgage process. * Managing a pipeline of up to 75 active loans, with approximately 30 calls per day. * Performing data entry and validating customer information. * Communicating with customers, third parties, and internal departments via phone, email, and chat. * Monitoring work queues and taking action as needed to ensure timely processing. * Conducting basic research to resolve customer inquiries and escalating complex issues when necessary. * Meeting performance goals related to quality, productivity, and customer satisfaction. * Following established policies and procedures. What You Bring: We're looking for individuals who are eager to grow, thrive in a team environment, and are committed to delivering excellent service. Ideal candidates will have: * At least 1 year of experience in the mortgage industry (preferred). * A strong customer service mindset and professional phone presence. * Excellent attention to detail and the ability to work independently. * Strong problem-solving and critical thinking skills. * Effective time management and organizational abilities. * Proficiency with computers and common applications (Microsoft Office, Google Workspace, etc.). * An assessment score of 50 or higher. Job Type & Location This is a Contract to Hire position based out of Saint Louis, MO. Pay and Benefits The pay range for this position is $23.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Saint Louis,MO. Application Deadline This position is anticipated to close on Nov 21, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.