Director, Digital Operations & Transformation

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

About the Role

We're looking for a strategic and execution-focused thinker to join our team as Director, Digital Operations and Transformation. In this role, you will The Director, Digital Operations and Transformation is a strategic leadership role responsible for defining, executing, and scaling Element's digital go-to-market and product enablement strategies across key digital channels, including the client portal and mobile app. This leader will drive enterprise-wide alignment on adoption strategies, digital engagement, and operational readiness, ensuring that client-facing digital capabilities are effectively brought to market and embedded within the organization's service model. The role will own execution from product direction through rollout planning, working closely with cross-functional teams to deliver seamless, scalable, and measurable digital experiences.

What You'll Do

• Define and execute go-to-market strategies for key digital platforms (mobile app and client portal), ensuring alignment with client needs and business goals.
• Collaborate with Commercial, Marketing, and Product teams to develop launch plans, messaging, and enablement programs.
• Identify performance metrics and lead execution against adoption, engagement, and satisfaction targets.
• Partner with internal and external stakeholders to develop rollout and adoption strategies for digital capabilities.
• Coordinate cross-functional efforts to ensure effective communication, training, and change management.
• Leverage client insights and data to refine adoption plans and drive continuous improvement.
• Own the full execution lifecycle from product direction to rollout and post-launch optimization.
• Ensure operational readiness across support, implementation, and client-facing teams.
• Monitor rollout progress, resolve roadblocks, and manage feedback loops with key stakeholders.

Basic Qualifications

• Experience: 8+ years in digital strategy, product marketing, or transformation roles; experience with digital platforms in B2B or service-oriented industries preferred.
• Leadership: Ability to lead cross-functional initiatives and manage stakeholder alignment.
• Education: Bachelor's degree required; MBA or equivalent advanced degree preferred.
• Skills: Go-to-market strategy and digital adoption planning.
• Skills: Program and stakeholder management.
• Skills: Data-driven decision-making.

Preferred Qualifications

• Experience leading digital transformation or digital product enablement in a B2B environment.
• Deep knowledge of digital channel management, product rollout, and go-to-market strategies.
• Demonstrated success driving cross-functional execution with measurable results.
• Strong communicator with the ability to engage senior stakeholders and cross-functional teams.
• Client- and user-centric mindset with passion for delivering digital value.
• Collaborative and adaptable leader who inspires team alignment and delivery excellence.

Location

Current Location: US Remote

The hiring base salary range for this position is $124,600 - $171,400 annually. Actual compensation within this range will be dependent upon the individual's knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.

What's in it for You
* A culture of innovation, empowerment, decision-making, and accountability
* Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
* Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws. Disability-related accommodations during the application and interview process are available upon request.Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744.

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