Patient Services Program Director

Description

We are seeking a dynamic and visionary Program Director, Patient Services, to lead the design, launch, and operational management of a new Patient Services business unit. This is a unique opportunity to shape a high-impact function from the ground up partnering closely with senior leadership to build service lines, drive innovation, and deliver exceptional patient-centered solutions. The role begins with program development and evolves into long-term operational leadership, with potential for contract-to-hire.

What You Will Do

Program Strategy & Build-Out

• Architect and implement a scalable Patient Services model integrating high-touch and digital solutions.
  
• Play a pivotal role in translating strategy into operational reality, helping to build a scalable, moduler, & monetizable patient services platform.
  
• Translate strategic goals into actionable plans, operating frameworks, and service charters.
  
• Design and sequence service lines such as access support, hub services, digital engagement, and analytics.
  
• Partner with leadership to define the business architecture, operating model, and value creation strategy across digital, data, and human service delivery layers.
  

Governance & Program Management

• Serve as the central PMO lead, coordinating across Strategy, Tech/Data, Go-to-Market, Compliance, and Operations.
  
• Develop and manage dashboards, timelines, budgets, KPIs, and risk logs.
  
• Ensure alignment across workstreams and facilitate decision-making and issue resolution.

Commercialization & Growth Enablement

• Support market analysis and service-line prioritization (TAM/SAM/SOM).
  
• Build compelling business cases and investment models (Grow, Buy, Build, Innovate).
  
• Conduct competitive assessments and prepare materials for executive and partner presentations.
  
• Support client acquisition and business development efforts through service blueprinting, pricing models, and go-to-market narratives.
  

Operational Leadership

• Continuously optimize operations through automation, data insights, and process innovation to drive efficiency and client satisfaction.
• Define KPIs, SLAs, and reporting structures for service delivery.
• Lead pilot programs and transition successful initiatives into scalable operations.
• Drive long-term growth and revenue generation through client-facing service excellence.

What You Bring

• 7-12+ years of experience in patient services, market access, hub services, or commercial operations within biopharma, specialty pharmacy, consulting, or hub providers.
  
• Proven success in designing and launching new service models, especially those blending high-touch and digital elements.
  
• Strong background in commercialization planning, forecasting, and launch readiness.
  
• Familiarity with governance frameworks and executive steering committees.
  
• Financial and analytical acumen, including ROI modeling and P&L exposure.
  
• Exceptional communication and stakeholder management skills comfortable operating at both strategic and tactical levels.
  

The annual base salary for this position ranges from $174,734 to $215,067. The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate's qualifications, skills, competencies, and proficiency for the role. In addition, some positions may include eligibility to earn commissions/bonus based on company and / or individual performance.

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Why Syneos Health? We partner with industry experts to solve and execute against today's toughest commercialization challenges facing the world's leading healthcare companies. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities on our Commercial Operations and Leadership teams. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients' lives around the world.

Work Here Matters Everywhere | How are you inspired to change lives?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.
AtSyneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.

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