CLIENT RELATIONSHIP MANAGER II (328B121725)

TARGET SALARY: up to 90,000.00 DOQ

Who we are

Infinite Campus is an educational software company that helps K12 school districts manage their day-to-day operations. We've been around for over 30 plus years and are the most trusted name in student information. Our customers include school districts across the United States and our products support more than eight million students.

What you'll do

The Client Relationship Manager II will manage a portfolio of medium-complexity or strategic accounts, ensuring renewals, upsells, and client satisfaction. They will identify growth opportunities, drive product adoption, and act as a strategic advisor through health checks and business reviews. This role involves monitoring usage and sentiment, mitigating churn risks, and coordinating internal and client stakeholders to achieve deliverables. Additionally, they will prepare executive-level summaries and occasionally travel for on-site consultations and workshops.

Who you are

This position is suited for someone with 3-5 years of experience in customer success or account management, particularly with proven outcomes in growth and retention. The ideal candidate should be comfortable engaging with executive-level audiences, possess strong communication and facilitation skills, and have experience in program/project management. They should also be adept at balancing strategic and tactical responsibilities across multiple accounts.

Your skill-set

Key skills include technical fluency and competency-level product knowledge, enabling clear articulation of product capabilities and benefits. The candidate should have expertise in data-driven account planning, including usage analytics and risk management, as well as familiarity with public sector procurement and K-12 regulations. Strong executive communication, stakeholder alignment, and documentation skills are essential, along with the ability to influence cross-functional teams and maintain a consultative mindset.

What we offer

A highly competitive compensation package that reflects our commitment to the people who work here. No matter where you're at in life, we've got you covered. * Medical * Onsite Health Center for employee and family * Teledoc * Dental * Vision * Health Savings Account * Flexible Spending Accounts * Short & Long Term Disability * Life and ADD insurance * Generous paid time off (PTO) * Holiday pay * Employee Assistance Program * Matching 401k * Employee Stock Option Plan * Education Assistance * Daily free lunch and beverages at our onsite restaurant

A relaxed work environment that embraces onsite in person collaboration. Infinite Campus is a place where smart, talented people work together with other smart and talented people every day.

What we live by

We solve problems at Infinite Campus. Driven by our mission and vision to Transform K12 Education, we build solutions to serve K12 education and empower change for the better. We have shown that by adapting and applying technology and practices used by the private sector to K12, educators can be more productive in their daily tasks, and accomplish things previously thought to be impossible

Not sure if this is for you?

We want a diverse team, with a broad range of experience and perspectives. If this job has piqued your interest, but you're not sure if you qualify, apply anyways! We carefully consider every application and will either move forward with you, find another team or position that might be a better fit, keep in touch for future opportunities, or send you off with our gratitude and a thank you for your time.

Equal Opportunity Employer

Infinite Campus, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Infinite Campus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Infinite Campus, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Infinite Campus' employees to perform their job duties may result in discipline up to and including discharge.

#LI-ONSITE