Senior Product Manager - Key Enterprise Integrations, Enterprise Customer Identity Access Management (Remote)

This is a remote role that may be hired in several markets across the United States.

About the Team

The Enterprise Customer Identity Access Management (CIAM) & Digital Fraud Services team is building the modern identity and risk platform that secures every customer interaction across the bank. By consolidating authentication, identity, and fraud controls into a unified enterprise platform, the team helps protect customer accounts, enables secure growth, reduces fraud, and strengthens regulatory compliance. Team members work with industry-leading identity technologies and partner closely with user experience, fraud, security, and technology teams to shape the future of digital banking security.

Role Overview

The Senior Product Manager - Key Enterprise Integrations is responsible for connecting the bank's CIAM platform with critical enterprise systems to create a unified, trusted view of customer identity and risk across the organization. This role leads the integration of identity capabilities with systems such as Master Data Management (MDM), CRM, risk and fraud platforms, privacy and consent systems, SIEM, contact centers, and internal workforce IAM solutions.

As part of the Enterprise CIAM & Digital Fraud Services team, this role ensures identity and risk data flow consistently and securely across the enterprise. By building a connected identity ecosystem, this Product Manager supports regulatory compliance, fraud monitoring, personalization, and growth while ensuring the bank is well-positioned to onboard new platforms, lines of business, and acquisitions with minimal customer disruption.

What You'll Get to Work On

• Enterprise identity integrations spanning identity, data, risk, fraud, and customer engagement systems
• CIAM platforms that power customer access across all banking channels
• Identity-driven enablement of fraud monitoring, compliance, personalization, and growth
• Collaboration with data, security, fraud, and enterprise architecture teams
• M&A and platform modernization initiatives

• Own the product vision and roadmap for enterprise integrations between CIAM and key internal systems (MDM, CRM, risk, privacy, SIEM, contact centers, IAM, and analytics platforms)
• Partner with data, architecture, security, and platform teams to deliver scalable, reusable integration capabilities
• Define standards and patterns for identity data sharing, synchronization, and event propagation across the enterprise
• Ensure identity and risk signals are consistently available to downstream systems for fraud detection, compliance, customer support, and personalization
• Collaborate with privacy and compliance teams to ensure integrations align with data usage, consent, and regulatory requirements
• Enable M&A readiness by designing identity integration approaches that support rapid onboarding of new platforms and acquired entities
• Work with application owners and platform teams to onboard systems to enterprise CIAM integration patterns
• Identify opportunities to reduce duplication, improve data quality, and strengthen the bank's "golden record" for customer identity
• Monitor adoption, data quality, and integration performance to continuously improve enterprise identity connectivity

Bachelor's Degree and 6 years of experience in Product Management OR High School Diploma or GED and 10 years of experience in Product Management

Preferred Experience:

• 6-10+ years of experience in Product Management, with experience leading enterprise platforms, integrations, or data-driven products
• Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or a related field (or equivalent experience)
• Experience working with enterprise systems such as MDM, CRM, IAM, analytics, or security platforms preferred
• Familiarity with identity, data integration, or event-driven architectures strongly desired
• Experience supporting regulatory, privacy, or risk-related integrations is a plus
• Strong ability to collaborate across architecture, data, security, engineering, and business stakeholders

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

The base pay for this position is generally between $96,900 and $148,600. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.