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Shift: Monday through Friday, 8:00 AM - 5:00 PM
Are you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward; to innovate and advance all aspects of our business to improve the health and safety of our communities and lives.
SUMMARY: Reporting directly to the Assistant Controller, the Collections Supervisor is responsible for managing, coordinating, and directing staff and activities related to collections on past due accounts and reconciliation of account discrepancies. Compensation: $70,000 per year ESSENTIAL FUNCTIONS:
Responsible for all aspects of team performance management including hiring, goal setting, development, evaluating, performance improvement, motivation, and recognition. May provide ongoing feedback for performance improvement. Provides research, feedback, and decisions to resolve customer and staff questions and requirements. Work with the team and other internal clients to address concerns/issues. Develops and implements goals, objectives, policies, procedures, and work standards. Works collaboratively with internal/external clients in regard to payment plans, disputes, account reconciliations, etc. Processes more complex credit card payments or payments where the client contacts us directly with a request on their account. Contact clients regarding past due invoices; contact clients regarding duplicate payments, overpayments, underpayments and credits; document all contacts and conversation in system. Assists collections team with complex unapplied payments as required. Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team. Drive process improvement projects as identified by manager and performs other administrative support duties as assigned Ensures daily work activities are being prioritized and delegated appropriately; reroutes or redeploys work as necessary amongst the team to ensure departmental goals and objectives are being met. Builds an engaging team environment by training and coaching associates. Recognizes outstanding team member contributions. Listens to team members feedback and resolves issues or conflicts. May lead regular team meetings and communicate essential information to the team. Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and team members; acts in a manner that promotes a harmonious and effective workplace environment. QUALIFICATIONS:
Education and Experience:
Associates' degree or higher in Business, Accounting, Finance, or related field. Previous leadership experience is beneficial 2-4 years' experience in accounting, cash application, accounts receivable, or related field
Required Knowledge and Skills
Understanding of principles of finance, accounting, and bookkeeping Experience with managing customer accounts and reconciliations Proficiency in MS Office, specifically Excel Working knowledge of ERP systems, such as Great Plains, JDE, SAP, Epicor, etc. Excellent oral and written communication skills Ability to lead, coach, and mentor teammates Ability to influence change amongst broad groups
Required Competencies:
Teamwork - works collaboratively as part of a team and works cross functionally to achieve company goals. Customer Service - manages customer situations and responds promptly and consistently to customer needs. Organization and Time Management - handles multiple projects simultaneously with strong attention to detail. Detail-oriented - focuses on data for accuracy to complete job duties, with a high degree of accuracy; makes a conscious effort to understand root causes, not just effects. Problem-solving - reviews multiple sources of information, collects data, and uses intuition and experience to resolve issues for internal and external partners Analytical - synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data
PHYSICAL/MENTAL REQUIREMENTS: Mobility to work in an office setting, use standard office equipment and stamina to sit for extended periods of time; strength to lift and carry up to 10 pounds; vision to read printed materials and computer screens; and hearing and speech to communicate in person or over the telephone. WORKING ENVIRONMENT: Work is performed in a hybrid and/or remote setting. Find Your Place at Pace - We need you - your curiosity, your talents, and your drive - to help us advance this important work. Benefits
When you join Pace, you commit to work that makes a positive impact on our communities and our world. We commit to supporting you with benefits and perks that make a positive impact on your life. Full-time roles are eligible for our comprehensive benefits program which includes competitive salaries, medical, dental vision, 401K retirement savings plan (100% vested immediately in the employer match), life, disability and voluntary benefits, paid time off for holiday, sick and vacation days, HSA, wellness program, flexible spending accounts, tuition reimbursement, Employee Assistance program, parental leave, optional legal coverage and ID theft. Equal Opportunity Employer Pace provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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Pace Analytical Services, LLC
$70,000.00 / yr
parental leave, paid time off, tuition reimbursement, 401(k)
Jan 05, 2026