Senior Engineer I - Corporate Applications

Are you looking for a unique opportunity to be a part of something great? Want to join a 17,000-member team that works on the technology that powers the world around us? Looking for an atmosphere of trust, empowerment, respect, diversity, and communication? How about an opportunity to own a piece of a multi-billion dollar (with a B!) global organization? We offer all that and more at Microchip Technology Inc.

People come to work at Microchip because we help design the technology that runs the world. They stay because our culture supports their growth and stability. They are challenged and driven by an incredible array of products and solutions with unlimited career potential. Microchip's nationally-recognized Leadership Passage Programs support career growth where we proudly enroll over a thousand people annually. We take pride in our commitment to employee development, values-based decision making, and strong sense of community, driven by our Vision, Mission, and 11 Guiding Values; we affectionately refer to it as the Aggregate System and it's won us countless awards for diversity and workplace excellence.

Our company is built by dedicated team players who love to challenge the status quo; we did not achieve record revenue and over 30 years of quarterly profitability without a great team dedicated to empowering innovation. People like you.

Visit our careers page to see what exciting opportunities and company perks await!

Job Description:

The Corporate Applications Engineer (CAE) will provide technical support to mass-market customers, via case tickets, phone, and live chat for networking and connectivity solutions. This role focuses on troubleshooting and resolving client networking, communication, and embedded software issues to ensure customer satisfaction. They will collaborate with systems engineers to address client's hardware and software challenges, contribute to team infrastructure, AI initiatives, and provide direct support to the global community.

Job Responsibilities:

• Provide electronic support to customers through emails, phones, and live chat platforms.
• Serve as a technical contact for mass-market customers, helping them overcome hardware and software design challenges.
• Provide support for Ethernet, CAN, USB, serial communications, and C language applications.
• Perform root cause analysis and document issues.
• Troubleshooting complex hardware/software issues.
• Prepare technical documentation, Knowledge Based Articles, application notes, chatbot documents, and reports as required.
• Handle live chats and client interactions.
• Facilitate meetings with product applications and development teams based on case trends and customer needs.
• Develop and maintain strong relationships with field applications, sales, and product teams to support client's technical needs.
• Conduct product demonstrations, technical presentations, and training sessions for customers and internal teams.
• Stay current with industry trends, standards, and emerging technologies in Ethernet, CAN, USB, serial communications, and embedded systems.

Requirements/Qualifications:

Qualifications Include:

• Bachelor's degree in Electrical Engineering or Computer Science (Master's preferred).
• Minimum 3 years of hands-on experience in embedded firmware/hardware design.
• Experience with Microchip products and networking protocols.
• Proficiency in C and C++.
• Deep understanding of embedded hardware and software design principles.
• Strong hardware debugging and skills with electronic lab tools.
• Familiarity with Microchip products and networking protocols.
• Strong written and verbal communication skills.
• Excellent problem-solving and analytical abilities.
• Strong collaboration skills for global team support.

Preferred Qualifications Include:

• Customer support experience.
• Ethernet and networking embedded experience.
• T1S awareness.
• Board design experience involving Ethernet ports or USB hubs.
• Experience with Zephyr or Linux with embedded devices.

Travel Time:

Physical Attributes:

Physical Requirements:

Pay Range:

Benefits of working at Microchip

Microchip Technology Inc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

For more information on applicable equal employment regulations, please refer to the Know Your Rights: Workplace Discrimination is Illegal Poster.

To all recruitment agencies: Microchip Technology Inc. does not accept unsolicited agency resumes. Please do not forward resumes to our recruiting team or other Microchip employees. Microchip is not responsible for any fees related to unsolicited resumes.