Customer Recovery Specialist

Parker Hannifin

About Parker Aerospace:

At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers.

As a member of our team, you are instrumental in fulfilling our mission: 'Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.' Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker's goal of addressing the world's most pressing engineering challenges. At Parker, our team members belong, matter and make a difference.

Position Summary:

The Customer Performance Specialist will work cross-functionally to mitigate external customer production line disruptions and past due purchase order lines, typically caused either by supplier delinquencies, internal production execution challenges, schedule instability, manufacturing re-work, or test equipment failures. The Recovery Manager is the "voice of the customer" to balance demand with supply, and to set priorities for fulfillment in a critically past due environment, with the ultimate objective of driving performance improvements.

Responsibilities:

• Responsible for leading recovery efforts on key delivery issues, establishing governance and reporting. Conducting deep dives into constraints and guiding teams to resolve them.
• Will have responsibility for leading customer recovery and risk mitigation efforts.
• Will initiate vendor quality management, improvements including evaluating process capability, tracking delivery, output, and reporting of performance.
• Deploy Customer Recovery, which may include any combination of assessments, training, quality improvements, delivery improvements, capacity improvement, lead-time reductions.
• Lead in cross functional project teams driving improvements in on-time delivery, volatility, sub-tier management.
• Complete root cause analysis and recommend / implement corrective actions where developed solutions will drive closure of root-cause actions.
• Interface with all levels of the organization, suppliers, and customers regarding supplier performance and improvement actions and processes. Be prepared to report out at executive levels on plans and results.
• Work collaboratively across complex organizational structures to develop and implement systemic solutions as countermeasures to resolve chronic business performance issues.

Requirements:

• Bachelor's degree (BA) in Business Administration or related field (e.g. finance, law/contract law; program management)
• Demonstrated ability to perform essential functions of the job typically acquired through eight or more years of increasingly responsible experience in contract administration or procurement. Supply chain, supplier quality, procurement or operations experience (manufacturing or distribution preferred)
• Practical experience leading recovery, CAPA, root cause analysis (5Why, Fishbone) and performance improvement projects
• Strong analytical skills; proficiency with Excel and experience with BI tools (Power BI, Tableau) and ERP systems,
• Excellent stakeholder management and crossfunctional collaboration skills; ability to lead without direct authority
• Solid project management skills; comfortable driving multiple concurrent actions
• Clear written and verbal communication, including executive summaries and supplier escalation communications.

• Ability to travel to customer sites up to 25% as required.

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. This position is subject to meeting export compliance eligibility requirements.

("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov) and Genetic Information Discrimination

Come join the Parker Aerospace Team! We are proud to offer competitive benefits designed with health, wealth, and well-being in mind. Our competitive package includes:

Health and Wellbeing:

Comprehensive medical, dental, and vision coverage from day one, including Health Savings and Reimbursement Accounts.
Wellness incentive credits leading to reduced healthcare premiums.
Access to Employee Assistance Program (EAP) for health and well-being support.
On-site facilities: cafeteria with a wide array of food options, mini-mart, and vending machines.
Participation in health and emotional well-being challenges with rewards.

Financial Security and Growth:

Competitive salary with an annual bonus incentive plan.
Retirement benefits: 401(k) with company match opportunity.
Income Protection, Life Insurance, Accidental Life and dismemberment Insurance, Short and Long-Term Disability insurance.

Work-Life Balance and Flexibility:

Generous Paid Time Off: 120 hours, plus up to 15 paid holidays, including a company-wide shut down between Christmas and New Year's.
Parental Leave: 4 weeks at 100% pay for new family additions.
Extras like Adoption Assistance, financial guidance resources, paid jury duty, bereavement time, and time off for citizenship testing, marriage, and birth.

Career Advancement and Education:

Support for ongoing education through our Educational Reimbursement program.

Parker Purpose Opportunities:

Business Resource Groups promote diversity, equity, and inclusion.
Volunteering day off and social committee activities throughout the year.

Additional Benefits:

Employee Perks on various services (car purchases, computer purchases, life adventures, etc.)
Employee Referral program - Refer a family member or friend and receive a generous award for referrals that are hired (up to $4,000)
Dress for Your Day policy, offering flexible work attire options.

DRUG-FREE WORKPLACE: Parker provides a drug-free workplace in accordance with its policies and applicable state laws. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.

Equal Employment Opportunity

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission