Sales Floor Supervisor

Lead with Purpose. Make an Impact Every Day.

The Salvation Army Family Store is seeking a full-time Sales Floor Supervisor to serve as a key leader on the sales floor and a trusted partner to the Store Manager. This role is ideal for someone who enjoys retail leadership, takes pride in creating a welcoming shopping experience, and is motivated by meaningful, mission-driven work.

Every sale made in our Family Stores directly supports programs that provide food assistance, emergency housing, disaster response, and hope to individuals and families in need. As a Sales Floor Supervisor, your leadership helps make those services possible.

Why This Role Matters

At The Salvation Army, retail is more than merchandising, it's ministry in action. As a Sales Floor Supervisor, you help create an environment where donors feel valued, shoppers feel welcomed, and employees and volunteers feel supported and empowered. Your leadership on the floor directly contributes to funding life-changing services throughout our local community.

Position Details

Schedule: Full-time, 40 hours/week

Pay Rate: $17.00/hour

Position Overview

The Sales Floor Supervisor serves as the lead presence on the sales floor during assigned shifts, supporting daily operations while modeling The Salvation Army's values of respect, service, and integrity. This role works closely with the Store Manager to ensure a clean, organized, and engaging retail environment while coaching staff, volunteers, and community service workers to do their best work.

What You'll Do

Key responsibilities will include:

• Model outstanding customer service for shoppers, donors, staff, and volunteers
• Maintain a clean, safe, organized, and visually appealing sales floor
• Merchandise donated goods and assist with seasonal and promotional displays
• Ensure accurate pricing, signage, and product presentation
• Provide day-to-day guidance, training, and coaching to employees, volunteers, and community service workers
• Support opening and closing procedures, including cash handling and register balancing
• Address customer questions and concerns with professionalism and care
• Monitor the sales floor for safety concerns, loss prevention, and facility needs
• Assist with store promotions, sales events, and special initiatives
• Communicate expectations, updates, and priorities from the Store Manager to frontline staff
• Maintain confidentiality, follow Safe from Harm guidelines, and contribute to a positive, team-oriented work environment

What We're Looking For

We're seeking a service-minded leader who enjoys retail and understands the value of teamwork. Qualifications include:

• High school diploma or equivalent
• Cash handling and point-of-sale experience required
• Two (2) years of retail, customer service, or thrift store experience preferred
• Experience with on-the-job training, coaching, or informal leadership strongly preferred
• Strong customer service, communication, and organizational skills
• Ability to lead by example and positively influence others
• Comfort multitasking in a fast-paced retail environment
• Basic computer and register system skills
• Commitment to the mission and values of The Salvation Army

Physical & Working Conditions

• Ability to move and lift up to 25lbs regularly and up to 50lbs occasionally, with assistance or equipment
• Work performed in retail and warehouse environments with exposure to dust, dirt, odors, waste, chemicals, fumes, or moving equipment
• Regular standing, walking, bending, lifting, pushing, and pulling throughout the shift

Employee Benefits & Perks

We believe in caring for our employees just as we care for our community. When you join The Salvation Army Family Store team, you'll enjoy meaningful perks that support your well-being, growth, and sense of purpose, including:

• Medical, Dental, Vision, and Hearing Insurance - Comprehensive health coverage available for full-time employees, with the option to cover the employee and their entire family under The Salvation Army health plan
• Employer-Sponsored Pension Plan - Eligible employees can participate in The Salvation Army's pension plan, helping plan for the future while serving today
• Paid Time Off (PTO) - We value work-life balance and encourage time to rest and recharge
• Free Individual or Family Kroc Center Membership - Enjoy access to fitness, aquatics, and wellness opportunities
• Employee Discount - Receive a generous discount on store purchases
• Supportive Team Environment - Work alongside caring, mission-minded teammates who support one another
• Purpose-Drive Work - Be part of a respected, faith-based organization dedicated to hope, dignity, and service
• Skill Development - Gain hands-on experience in customer service, retail operations, and teamwork
• Pride in Impact - Know that your work directly supports local programs serving individuals and families in need

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About The Salvation Army

The Salvation Army is dedicated to putting faith into action by meeting physical, emotional, and spiritual needs without discrimination. We serve with compassion, respect dignity, and work daily to rebuild lives and strengthen communities.

The Quincy Area Command serves nine counties across Illinois and Missouri, providing emergency services, housing support, food assistance, disaster response, and weekly ministries. These vital programs are made possible through donations and the success of the Quincy and Hannibal Family Stores.

Ready to Lead With Purpose?

If you're looking for a full-time retail leadership role where your skills truly make a difference, we invite you to apply today and help us continue doing the most good right here in our community.