National Account Manager-Healthcare Sector

Joining the team at SC Johnson Professional makes you part of a family company with a deep history in the professional market as a leading manufacturer of skincare, cleaning and hygiene products, and smart technologies. We provide solutions to Healthcare, Clean Industrial, Industrial, Office & Institutional, Hospitality & Travel, and Retail & Entertainment markets.

SC Johnson Professional is a business unit within SC Johnson, a family-owned and led company and leading manufacturer of quality, trusted products since 1886.

ABOUT THE ROLE

This is a remote Sales role that can be located anywhere is the United States. This role will be known as National Account Manager among colleagues and within the PRO business. Within the broader SCJ organization, the job is graded as a Manager, Sales, Account Management.

Position Summary

The National Account Manager for the Healthcare sector is responsible for developing and executing strategic sales initiatives, managing relationships with the company's largest healthcare customers, and winning new healthcare business. In this role, you will drive revenue growth by developing and executing national account strategies, negotiating contracts, winning new business, and ensuring customer satisfaction across key healthcare accounts. This position reports to the Director of National Accounts.

Responsibilities include:

• Strategic Account Management:
  • Develop, implement, and track strategic sales plans and initiatives to meet defined goals within a defined book of healthcare business
  • Build and maintain strong relationships with key decision-makers across the respective healthcare end users, GPOs, and distributor partners
  • Negotiate contracts including pricing, terms, and service agreements
  • Conduct Quarterly Business Reviews (QBRs) and Joint Business Planning (JBP) sessions with key healthcare accounts as well as key distributor partners, ensuring alignment to business goals and performance metrics
  • Resolve customer issues promptly and effectively
  • Ensure long-term customer satisfaction, increase customer retention and mitigate churn
  • Accurate & complete CRM Updates
    
    
• Sales & Revenue Growth:
  • Drive new business development efforts to support top-line growth, including identifying and securing new healthcare opportunities
  • Monitor market, category, segment, and competitive trends and activity to inform and adjust strategic initiatives
  • Oversee sales forecasts, budgets, and key performance metrics
  • Consistently achieve or exceed targeted sales, delivered profit margin, and functional expense goals
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• Collaboration:
  • Coordinate with marketing, product development, supply chain/demand planning and sales operations to ensure brand consistency, accurate forecasting, and service excellence
  • Partner with Field Sales and National Distribution to secure and execute new business conversions
  • Enable Field Sales team to execute the national/headquarter strategy or new business conversion plans through clearly defined process, expectations, and targeted training and communication
  • Represent the company at key trade shows and customer meetings

Requirements

• Bachelor's Degree
• Minimum of five years' previous selling experience managing large healthcare accounts
• Qualified candidates must be legally authorized to work in the United States

Additional Skills and Qualifications:

• Experience managing sales relationships in a non-durable selling environment (e.g. PPE, tools, cleaning, hygiene, paper etc.)
• Experience of selling through distribution and selling B2B essential
• Highly competitive and resilient nature with a hunter mentality
• Exceptional customer relationship skills
• Excellent negotiation skills
• Outstanding communication skills
• Ability to think creatively.
• Presents a professional and positive image at all times.
• Exemplary organizational and time management skills with approx. 20-50% overnight travel

This position is not eligible for domestic or international relocation.

Up to 50% travel

Inclusion & Diversity

We believe Inclusion and Diversity is more than a program. We embed inclusive practices in our day-to-day work, the way we relate to our colleagues, collaborate and make decisions.

We value the collective richness of the differences people bring to the organization, including style, personality, thoughts, race, ethnicity, culture, religion, gender, gender identity, sexual orientation, age, and disability - that enables all to bring their full contributions to the organization

Better Together

At SC Johnson, we strive to create a positive, inclusive and unique workplace. We strongly believe SCJ people are able to achieve their best when they can collaborate and work together in person.

Equal Opportunity Employer

The policy of the Company is to ensure equal opportunity for all qualified applicants and employees without regard to race, color, religion, gender, marital status, sexual orientation, national origin, ancestry, age, gender identity, gender expression, disability, citizenship, pregnancy, veteran status, membership in any active or reserve component of the U.S. or state military forces, genetic history or information or any other category protected by law.

Accommodation Requests

If you are an individual with a disability and you need an accommodation or other assistance during the application process, please call our Human Resources department at 262-260-3343 or email your request to SCJHR@scj.com. All qualified applicants are encouraged to apply. Download the EEO Know Your Rights posterfor more information.