Switchboard Operator

Are you ready to be the welcoming voice and crucial connection point for a globally recognized enterprise, renowned for its commitment to excellence and innovation? We are seeking a highly organized and customer-focused individual to join our team as a vital communications specialist. In this dynamic role, you will be the first point of contact for countless individuals, directly shaping their experience and ensuring seamless connections within our expansive organization. Your precision and professionalism will directly impact our operational efficiency and uphold our reputation for outstanding service.

**About the Role**

As a key member of our communications team, you will play an indispensable role in managing the flow of information, connecting internal and external stakeholders with the right resources. This is an exciting opportunity to leverage your exceptional communication skills and meticulous attention to detail to ensure every interaction is handled with care and efficiency. You will be instrumental in maintaining the high standards of customer experience our client is known for, contributing directly to their success and reputation.

**Key Responsibilities**

* Expertly answer and efficiently transfer all incoming external and internal customer calls to the appropriate departments.

* Maintain a professional and positive demeanor, providing an exceptional customer experience on every call.

* Adhere strictly to defined business hours and accurately log all work hours, from network login to log off.

* Set up and maintain a dedicated, ergonomically designed workspace at home, free from background noise (e.g., children, pets, other phones, doorbells, TV/Radio) to ensure a professional environment.

* Manage and troubleshoot personal high-speed internet connection to meet performance requirements, ensuring it is a hard-wired cable connection (at least 10MB).

* Ensure a dedicated phone line with the jack located in the same work area as the computer.

* Be prepared to report to the office for mandatory training, team meetings, or in the event of technical difficulties at home, with travel time and mileage being unpaid and missed time requiring makeup within the same week.

* Demonstrate flexibility in working hours, including potential overtime, in response to severe weather or business needs.

* Provide your own office supplies necessary for the role.

* Comply with all corporate policies, including those related to electronic communications and equipment usage.

* Meet established performance metrics, including quality monitoring, consistent with on-site associates.

**Must-Have Qualifications**

* Proven ability to work effectively in a remote environment.

* Reliable high-speed cable internet connection (minimum 10MB) that can be hard-wired to the provided computer.

* Computer literate with strong proficiency in basic computer operations.

* Typing speed of at least 30 words per minute.

* Excellent spelling and verbal communication skills.

* Possession of a dedicated, quiet, and ergonomically designed home workspace, free from distractions and background noise.

* A dedicated phone line with a jack accessible in your workspace.

* Availability to work during defined business hours and flexibility for scheduling based on business needs.

* Ability to report to an office location within 30 minutes to 1 hour, if home technology issues prevent remote work.

* Commitment to maintaining a satisfactory internet connection or willingness to work from the office if home internet does not meet requirements.

**About Aquent Talent:**

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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