Absence Implementation Consultant - Remote

Symetra has an exciting opportunity to join our team as an Absence Implementation Consultant!

About the role

In this role, you will lead the implementation of customer absence and leave management solutions. You'll guide clients through process and system changes, ensure compliance, and deliver user friendly, scalable solutions. This role combines subject matter expertise, project management, and strong partnership across client and internal teams.

What You will Do

• Implementation
  
  
  
  • Lead end to end implementations of absence management solutions from discovery through deployment.
  • Serve as the subject matter expert on state and federal leave regulations, system capabilities, and compliance requirements.
  • Partner with client leaders, HR teams, and technical partners to align absence solutions with business goals.
  • Oversee the transition, validation, and reconciliation of historical FMLA data from legacy systems into the claim platform.
  • Recommend scalable solutions for complex leave scenarios.
  • Deliver training, documentation, and guidance to clients throughout implementation.
  
  
  
  
• Operational Execution
  
  
  
  • Design and support configuration of absence plans, eligibility rules, and time off workflows.
  • Conduct risk assessments and propose mitigation strategies for compliance and operational challenges.
  • Lead or participate in stakeholder alignment sessions, client workshops, and executive briefings.
  • Contribute to internal knowledge sharing and best practice development.
  • Support post implementation activities, including issue resolution and optimization.
  • Participate in finalist meetings for smaller market opportunities, as needed.
  
  
  
  

Why Work at Symetra

Here's what some of our employees have to say about why they work at Symetra:

"What I was searching for was a company that genuinely valued my voice-and I found that at Symetra. I truly enjoy working one-on-one with our customers, especially when they're going through life's toughest moments. Being able to offer support and hear their relief and gratitude when we help-it's deeply meaningful. That's what makes me proud to be part of the Symetra team." - Lilly H., Claims Team Lead

"I chose Symetra because I heard it was a pro-employee company-and it's absolutely true. The work environment is supportive, the people are great, and the benefits are generous. Symetra truly cares about its employees. The relaxed atmosphere and opportunities to learn and grow-both within your role and beyond-make it a great place to build your career." - Alicia L., Claims Examiner

What we offer you

Benefits and Perks

We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Compensation

Salary Range: $72,700 - $121,000 plus eligibility for annual bonus program

Who You Are

• High school diploma required; bachelor's degree preferred.
• 2+ years of relevant experience.
• Knowledge of Disability (STD/LTD), Absence Management, Paid State Plans, and statutory disability programs required.
• CLMS designation is a plus.
• Strong analytical, problem solving, communication, and project management skills.
• Works effectively in a cross functional, fast paced environment.
• Proficient in Microsoft Office Suite especially with Excel.
• Able to analyze and interpret data, draw conclusions, and make recommendations.
• Some minimal travel may be required.

Please review Symetra's Remote Network Minimum Requirements:

As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection:

• Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
• Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
• Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.

When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above.

Identity Verification

Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.

Failure to comply with verification procedures may result in:

• Disqualification from the recruitment process
• Withdrawal of a job offer
• Termination of employment and other criminal and/or civil remedies, if fraud is discovered

We empower inclusion

At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.

Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products-and operate our company-to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

For more information about our careers visit https://symetra.eightfold.ai/careers

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

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