New

ATM / Teller Channel Testing Analyst

Genesis10
life insurance, 401(k)
United States, Ohio, Columbus
Feb 10, 2026
Genesis10 is seeking an ATM / Teller Channel Testing Analyst for a hybrid 3-month contract with a leading client in Columbus, OH. This position will be 5 days per week on-site. Compensation: $55.00-65.00per hour, W2. Description: The ATM/Teller/ITM Testing Specialist is responsible for planning, coordinating, executing, and documenting endtoend testing activities supporting enterprise initiatives across ATM, Teller, and Video Teller (ITM) channels. This role requires handson interaction with physical ATM/ITM hardware, plastics, lab equipment, and test environments to ensure accurate and highquality validation of customerfacing transaction functionality. The specialist performs manual, onsite testing 5 days per week in Columbus, OH, supporting regression cycles, enterprise project initiatives, vendor integrations, and ongoing platform maintenance. Job Duties: Conduct onsite manual testing for ATM, Teller, and ITM (video teller) transactions, including deposits, withdrawals, cash/check acceptance, card interactions, PIN flows, and error handling. Perform UAT coordination with internal teams, vendors, and project stakeholders. Execute test plans, scripts, and endtoend transaction scenarios across Dev/Int/QA environments. Maintain lab equipment health, ATM/ITM hardware readiness, and test plastics/accounts. Run HNBstandard manual test processes and report results following enterprise testing guidelines. Validate data via queries and backend verification for transaction completeness/accuracy. Create, update, and maintain test cases, test suites, and regression test libraries. Document testing results, defects, variances, and signoff packets. Create Go/NoGo documentation including GNG query screenshots and evidence packages. Develop test strategies, test data, and endtoend testing flows. Report testing status, risks, blockers, and quality metrics to project leadership. Log, triage, and maintain defects and work items in Azure DevOps (ADO). Assign severity, track defect lifecycle, and collaborate with BSAs, development, and vendors to drive resolution. Support denial triage for HNB and vendor transactions, including evidence gathering and reproduction steps. Pull logs and communicate findings to internal teams and external vendors. Coordinate testing with vendors, ensuring alignment on functionality, defect expectations, and testing windows. Maintain vendor plastics and vendor account conditions used for test execution. Support Client profile maintenance for labonly configurations. Maintain ADO boards, dashboards, test metrics, and work item organization. Produce standardized test reports, test summaries, and implementation readiness documentation. Participate in offhours production releases when needed to validate functionality. Support warranty period testing after product deployment. Ensure consistent adherence to SDLC and enterprise testing methodology. Provide guidance to junior team members and peers. Identify quality risks early and escalate appropriately. Continuously improve processes for test efficiency and accuracy. Requirements: Handson ATM/ITM hardware experience (open/close machines, interact with cassettes, sensors, transports). Strong manual testing experience, including regression and exploratory testing. Familiarity with teller and ATM transaction flows (deposits, withdrawals, transfers, error states). Experience with Azure DevOps (ADO) for test case management, work item tracking, boards, and dashboards. Ability to run basic SQL/database queries for data validation. Understanding of Client and/or vendor platform behavior (preferred). Experience maintaining and conditioning test cards ("plastics") and accounts. Strong defect management and triage skills. Ability to interpret logs and provide clear communication to vendors. Strong attention to detail and accuracy. Excellent written and verbal communication skills. Ability to collaborate with BSAs, developers, vendors, and project managers. Strong problemsolving and analytical thinking. Ability to work independently with moderate supervision. About Genesis10 Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can discuss the unique benefits offered for that particular client . Benefits of Working with Genesis10: * Access to hundreds of clients, most who have been working with Genesis10 for 5-20 years. * The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. * Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) * Behavioral Health Platform * Medical, Dental, Vision * Health Savings Account * Voluntary Hospital Indemnity (Critical Illness & Accident) * Voluntary Term Life Insurance * 401K * Sick Pay (for applicable states/municipalities) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., a Best Company for Work-Life Balance, a Best Company for Career Growth, Diversity, and Leadership, among other things. To learn more and view all our available career opportunities, please visit www.genesis10.com Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #DIG10-OH