IT - Help Desk/IT Service Delivery Intern

Title: Information Technology - Help Desk / IT Service Delivery Intern

Location: Lockport, LA

Position Overview: The IT Intern supporting Help Desk / IT Service Delivery provides frontline technical support to end users while gaining hands-on experience with structured service delivery and customer support best practices.

Role Focus: End-user support, issue resolution, and service management.

Key Responsibilities:

* Assist users with basic IT issues via tickets, phone, or in person

* Support account setup, password resets, and software installations

* Update and maintain IT knowledge base articles and FAQs

* Help track and report on service desk metrics

* Escalate issues appropriately following IT service workflows

* Set up and deploy new workstations, laptops, and other IT equipment

* Support IT asset lifecycle management by tagging, tracking, and maintaining inventory records

Skills Developed: Customer service, troubleshooting, ticketing systems, IT service management.

Qualifications:

* High school diploma or GED required.

* Must be currently pursuing or recently completed a degree in Computer Science, Information Technology, or a related field.

Skills & Abilities:

* Basic understanding of IT concepts, such as programming languages, database management, and cybersecurity

* Basic typing skills and proficiency in Microsoft Office applications.

* Strong problem-solving skills

* Good communication and interpersonal skills

* Ability to interact professionally with company personnel

* Adaptable to new technologies and new situations

* Detail-oriented and able to prioritize and manage your workload effectively

* Ability to work independently and as part of a team

* Strong desire to learn and improve your skills

* Must be at least 18 years of age

Bollinger is an equal opportunity employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals, and without regard to sexual orientation and gender identity.