Audiovisual Specialist

This is 100% time, 40 hours per week, position represented by the AFSCME Unit 6 - Technical labor union. Bargaining unit consideration begins on Tuesday, February 10 and ends on Tuesday, February 17. Hours of work are 7:30-4:00pm, Monday-Friday. Occasional overtime may be required a few times per year during peak work times. This position is funded for 1 year (temporary).

Position Summary

• Assist with the proper installation and maintenance of all audiovisual equipment systems in classrooms, while utilizing industry safety procedures.
• Diagnose and implement proper repair procedures for all non-functioning audiovisual equipment in classrooms.
• Review, complete and submit the proper paperwork on a timely basis for activities directly assigned.
• Assist other technicians and departmental personnel as necessary to achieve established departmental goals.
• Perform all other duties as assigned in individually assigned specialized repair and maintenance areas.
• Construct AV system equipment racks for installation according to current established departmental standards.
• Assist as directed with the sales and marketing of the CTS department.
• Overtime may be required during academic breaks or high volume periods.

CTS is an onsite service provider, with a work expectation to be in-person, on campus.

Essential Job Functions

Technology Installation, Maintenance and Repair: (70%)

• Install data projection systems, automation control systems, computer, Ethernet interfaces, and associated media equipment.
• Build and install equipment racks, install and terminate cable, perform operational and quality verification testing of installed systems.
• Develop increased skill level in isolating and determining best practice repair methods for increasingly complex presentation equipment operations, repair and maintenance.
• Diagnose, troubleshoot and perform repair work of audiovisual equipment according to industry standards.
• Increase knowledge and understanding of performing repairs of customized presentation technology systems.
• Work independently on performing and diagnosing field repair problems.
• Performs assessment and repair of digital signage equipment as needed.

Administrative: (20%)

• Assist departmental personnel as necessary to achieve established departmental goals. This may include, but is not limited to, inventory receiving, inventory counts, equipment repair processing with vendors, firmware upgrades, assisting drivers, making deliveries or digital signage updates.
• Coordinate proper completion and submission of all paperwork associated with assignments in accordance with established procedures.
• Complete and accurately submit time cards on a daily basis based on time spent on individual projects.
• Participate as an active contributing member on all assigned team projects.
• Assist as directed with the sales and marketing of the CTS department.
• All other duties, as assigned by management.

Customer Service: (10%)

• Build, foster and maintain positive individual customer relationships when working with all assigned CTS customers.
• Communicate with customers concerning the affected repairs and maintenance services performed and any pertinent information about their system operation beneficial to the customer.
• Solicit feedback when in contact with customers about the performance and overall satisfaction with their installed audiovisual system and report feedback to Production Manager.

*The employer reserves the right to change or add duties to this position as long as the changes and/or additions are consistent with the job classification.

Required Qualifications

• High school graduation plus at least two years of trade school education or other training in electronics with at least one year of recent experience. Equivalent combination of related experience and education may be substituted. Experience should include low voltage installation.
• Currently in the process of obtaining (Registered), or possess, a valid current State of Minnesota Power Limited Technician license.
• Ability to think, troubleshoot and make sound low voltage installation decisions in changing situations.
• Ability to lift and carry 60 lbs., bend, kneel and climb ladders.
• Ability to incorporate new technology concepts and procedures into daily assigned repair and maintenance activities.
• Verbal and written communication skills necessary to work with a wide variety of knowledge and skill levels.
• Ability to prioritize multiple tasks and keep all tasks moving forward at all times.

Preferred Qualifications (Core Competencies)

• Possess the ability to maintain composure in slow and fast paced daily activities.
• Extensive prior experience with standard laptop computer setup and associated software involving Power Point Presentation and LCD image projection.
• Experience with installations, repair and maintenance of conferencing technologies
• Minimum of one year low voltage installation experience.

The mission of Academic Support Resources (ASR) is to make a positive difference in students' lives. ASR is committed to cultivating and sustaining an environment that is diverse, equitable, and inclusive. We are better equipped to serve and represent our University community by ensuring our culture values differences and individuality. The knowledge, skills, and abilities of all ASR employees include job knowledge, communication, problem solving/analysis, development, leadership, teamwork, and customer service.

The Office of Classroom Management (OCM) directly supports high quality teaching and learning by faculty and students in University classrooms. OCM is the central point of contact, and single point of responsibility and accountability, for all general purpose classroom and study space issues. OCM is a national leader in the coordination and operation of classrooms, and is focused on the continual improvement of teaching and learning environments. Classroom Technical Services (CTS) is the audiovisual (AV) branch of OCM, designing, installing and maintaining AV systems for OCM and other departments across the Twin Cities campus.

Pay Range: Step 1 - 4: $27.45 - $29.13 per hour ($57,096 - $60,590.40); depending on education/qualifications/experience

Time Appointment: 100% Appointment (1-Year, Temporary)

Position Type: Non-Faculty Labor Represented Staff (AFSCME Unit 7 - Technical)

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

Please include a resume and cover letter for a complete application. Please apply by 11:59PM, CST, on March 15, 2026.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).