New

Child Psychiatry Practice Assistant II

Massachusetts General Hospital
United States, Massachusetts, Boston
32 Fruit Street (Show on map)
Feb 10, 2026
The Practice Assistant will perform administrative and clinical functions to support smooth and efficient operations under supervision of the Practice Assistant Lead. Administrative duties related to patient visits include but are not limited to: -Courteous and timely response to patient inquiries via in-person, phone, e-mail, and Epic system. -Schedules appointments, updates provider schedules, and ensures patients are seen for follow-up at appropriate intervals -Performs patient Check-in/Out duties including accepting and processing co-pays -Assists patients when needed with paperwork, arranging transportation or interpreters, or other needs -Fulfills medication refill requests and problem solves issues with pharmacies Other clerical duties may include: -Supporting 50+ clinicians and 20+ trainees with administrative duties like letter drafting, filling forms, mailing, faxing, etc. -ensure patient's insurance eligibility and resolve issues with payers. -Writes appropriate notes in medical record pertaining to administrative work or issue resolution Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? Yes Licenses and Credentials Experience office experience 2-3 years required Knowledge, Skills and Abilities - Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. - Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. - Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively. - Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. - Managing one's own time and the time of others. - Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. - Able to work as part of a team unit with minimal supervision Physical Requirements Standing Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.