New

Operations Supervisor

Massachusetts General Hospital
United States, Massachusetts, Boston
15 New Chardon Street (Show on map)
Feb 10, 2026
Summary Responsible for overseeing and coordinating the daily operations of the department, ensuring efficiency, productivity, and adherence to established procedures. Essential Functions -Lead and supervise a team of employees, providing guidance, support, and direction. -Coordinate and optimize workflow processes to maximize efficiency and productivity. -Monitor the progress of operations, identify bottlenecks or areas for improvement, and implement strategies to streamline operations. -Track and assess key performance indicators to evaluate the team's performance and the overall effectiveness of operations. -Identify training needs and provide coaching or training sessions to enhance the skills and knowledge of team members. -Implement and enforce quality control measures to ensure that products or services meet established standards. -Assist in budget planning and control by monitoring expenses, identifying cost-saving opportunities, and ensuring that operations stay within budgetary constraints. -Allocate resources, including personnel, equipment, and materials, effectively to meet operational demands. -Serve as the lead secretary and functional leader of the administrative team. Work with Sr. Administrative Manager to ensure the flow and completion of daily assignments within the office. -Provide functional guidance to secretarial staff for questions and assistance regarding work, process and procedure, and administrative policies. Assist staff members in troubleshooting work problems. Refer issues of significance to management. -Create and disseminate process and procedure documentation in conjunction with the manager. Prepare manuals, reference tools, tip sheets and other appropriate materials for secretarial staff. -Serve as the point person for patients regarding feedback and complaints on administrative services. Triage clinical complaints to appropriate providers. -Participate in recruitment of staff by screening and interviewing candidates; provide feedback and recommendations to Sr. Administrative Manager. Orient and mentor administrative and temporary office staff; provide feedback to the Sr. Administrative Manager. -Partner with the Sr. Administrative Manager to identify training topics applicable to secretarial staff. Coordinate training for office staff and provide feedback on performance. May conduct training as appropriate; maintain knowledge of administrative and medical office practice, insurance, billing and other workplace subjects. -Serve as a role model for administrative staff members. Exemplify skills in office practice, customer service, communication and team membership. -Engage in relationship building with internal and external vendors to facilitate work orders, purchases, etc. to foster priority service for the MGH Voice Center and in collaboration with manager, effectively resolve needs and concerns as they arise. -Participate in administrative projects and work with the Sr. Administrative Manager, Division Chief and others regarding goals, implementation, tasks and metrics. Work with leaders and staff to ensure project completion and provide follow up, reports and other post-implementation needs. -Work with the Sr. Administrative Manager to establish, revise and implement policies and procedures, to evaluate the performance of the administrative operation, to devise and implement improvements and to monitor and report on the impact of revised practices for use in further review. -When requested, conduct team meetings on behalf of the Sr. Administrative Manager. -Serve on division and departmental committees in the absence of the Sr. Administrative Manager. -Supervise the prior authorization process to ensure that the payers approve the service prior to the service being rendered to the patient. Work with the insurance plans to determine when a service requires a prior authorization. Obtain and input authorizations for non-contracted plans using the EPIC spreadsheet -Provide coverage for secretarial staff when requested. Provide coverage for Administrative Manager when needed. Education Bachelor's Degree required. Can this role accept experience in lieu of a degree? No Experience Operations experience 5-7 years required and Supervisory/Management Experience 3-5 years preferred Knowledge, Skills and Abilities - Solid understanding of supply chain management, process improvement methodologies, and quality assurance principles. - Proficiency in using operational software, project management tools, and data analysis software. - Strong analytical and problem-solving skills, with the ability to identify issues, analyze data, and implement effective solutions. - Strong communication and interpersonal skills, with the ability to collaborate with stakeholders at various levels. - Ability to adapt to changing priorities, handle multiple projects simultaneously, and work in a fast-paced environment. - Excellent leadership and team management abilities, with a focus on motivating and developing staff. The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.