Customer Advocacy Manager, TOA

As the world's leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we've assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers' real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.

Check Point Software Technologies has been honored by Time Magazine as one of the World's Best Companies for 2024. We've also earned a spot on the Forbes list of the World's Best Places to Work for five consecutive years (2020-2024) and recognized as one of the World's Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.

• Proactively engaging with the customers and work closely with the assigned Check Point account teams to coordinate efforts as well as resources to support challenges and projects
• Acting as the single owner of recovery project plan and as the single point-of-contact for remediation activities
• Handling rapid and effective escalation
• Coordinating onsite and remote assistance for customers as required
• Monitoring ongoing support calls (SR's) as soon as they are opened and work closely and in full coordination with technical resources to drive quick resolution
• Planning and reviewing major upgrades, refresh projects and new deployments
• Build a plan together with the customer to better understand current and future security needs as well as technical and operational challenges
• Handling proactive customer, partner, and field knowledge transfer for longer-term stability
• Regular activity tracking and reporting

• 5+ years of experience working with Check Point solutions, including: security appliances, software gateways, cloud technologies, management platforms, Endpoint and mobile solutions
• Security Engineering, Support, Integration or Customer Success previous experience is a plus!
• Project management expertise required
• A customer-first approach
• Excellent communication skills
• Fluency in English
• Strong organizational skills
• Ability to communicate with executives internally and with customer executive management, including expertise in summarizing complex challenges into concise messages
• Familiarity with any needed ticketing/project management tools

What will you get in return?

• Exposure to exciting and award-winning technologies in the Cyber Security industry
• Opportunity to fulfill your potential by rolling out creative ideas and projects
• Work with and build a long-lasting relationship with a team of brilliant people

Must be eligible to work in the U.S. without sponsorship from an employer now or in the future.

EOE M/F/Veterans/Disabled