Internal Services Professional 1

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Internal Services Professional 1

Location(s): Columbia, SC

Position Summary
The Sustainability Unit (SU) is seeking a dependable, detail-oriented candidate to support daily inbound operations. This role is dual-focused, combining mailroom processing and utility invoice data processing. The position requires routine, process-driven work with a high level of accuracy, efficiency, and adherence to established procedures.

Key Responsibilities
Mailroom Operations

• Perform mail pickup and delivery.
• Sort and distribute mail by mailing address.
• Scan documents and upload accurately.
• Resolve mail-related exceptions and associated tasks.

Document & Invoice Processing

• Validate data captured through automation for accuracy.
• Manually capture utility invoice data using established processes.
• Enter summary and/or detailed charge and usage line items.
• Apply Utility Bill Knowledge (UBK) training to invoice review and data entry.
• Complete tasks in accordance with Standard Operating Procedures (SOPs).
• Meet or exceed Key Performance Indicators (KPIs).
• Participate in process reviews and suggest efficiency improvements.
• Perform additional duties as assigned.

• Successful completion of Utility Bill Knowledge (UBK) training.
  • 2-day foundation-level course covering utility terminology, invoice formats, and billing structures.
  • On-the-job training follows completion of UBK.

• High School Diploma or state-recognized GED.
• 10-key by touch proficiency: 8,000 keystrokes/hour with <3% error rate.
• Strong attention to detail and organizational skills.
• Excellent time management, punctuality, and reliability.
• Strong initiative and willingness to learn from mistakes.
• Effective research and problem-solving abilities.
• Strong verbal and written communication skills.
• Ability to work collaboratively in a team environment.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.