Senior Network Engineer V

The Senior Network Engineer V is a key element within the Rackspace Infrastructure team and is expected to provide a high level of technical expertise to ensure the uptime and maintenance of critical networking systems. A Racker in this role takes ownership of highly complex network issues and ensures they are resolved and/or successfully documented and handed off to an oncoming shift. The Racker accepts and takes ownership through to the resolution of issues escalated by other Network Engineers and creates training and mentoring opportunities for those engineers as appropriate. The Senior Network Engineer V is heavily involved in technology, tool, process, and training improvements for the team. The Racker leverages substantial technical skills and experience to provide subject matter expertise to ensure these improvements are implemented successfully, and other Network Engineers are trained to the new standards. Technical issues can include troubleshooting latency, packet loss, and poor performance; responding to DDoS attacks; identifying and resolving switch and router hardware and software failures; identifying and resolving configuration inconsistencies; identifying and escalating problems with networking platforms or technologies; planning and conducting complex maintenance to ensure standardization and uptime; and managing Internet providers and connectivity. The Senior Network Engineer V will create and maintain customer loyalty by providing Fanatical Support above and beyond customer expectations.

Work Location: United States of America

- If located near a Rackspace office, you'll work a hybrid schedule... two days in the office and three days work from home.

* If not located near an office, you may work 100% remotely.

Key Responsibilites

• DESIGN:
• Perform design requirements feasibility studies
• Perform vendor recommendation/selection and coordination for hardware testing and installations
• Examine theoretical and implemented designs for deficiencies and facilitate corrections
• BUILD:
• Prepare maintenance plan documentation & change management
• Examine maintenance plans for accuracy
• Script maintenance implementations
• Work in either a lead role or an assisting role during maintenance implementations
• IMPROVEMENTS:
• Develop Standard Operating Procedures (SOP's) & Method of Procedures (MOP's)
• Develop network standardization practices
• Document informational content for specialized network designs to be used for training needs
• Present and/or Train on new network typologies, hardware, and technologies to internal teams
• Lead Root Cause Analysis sessions to achieve better networking practices
• Determine baseline requirements for our network needs
• Provide code analysis on existing software, IOS testing, and software recommendations
• Create network lab mockups for error testing
• Automate repetitive Engineering tasks
• ADDITIONAL:
• Act as 4th level escalations POC for design or other related problems
• Conduct provider testing/deployment of new services
• Monitor capacity and plan for bandwidth additions
• Establish project priority based on business needs

Requirements

• High School Diploma or regional equivalent required
• Bachelor's Degree required, preferably in Computer Science or Network Engineering. At the manager's discretion, additional relevant experience may substitute for the degree requirement
• Minimum 12 - 14 years of recent experience with network design and build-out of LAN/WANs and/or large-scale network retrofits and remediations
• Expert-level experience with Cisco Application Centric Infrastructure (ACI)
• Industry recognized certifications: CCNA required, CCDA, CCNP, CCDP preferred, CCIE (R&S, SP, or DC) highly preferred (or equivalent experience), Python PCEP
• Expert-level experience working with all of the following technologies/applications: MPLS, BGP, LDP, QoS, IPv6, OSPF, vPC, STP, DWDM, EVPN, L2VPN, MPLS VPN, L3VPN, FHRP, VLAN, CDP, port-channels, IS-IS, MPLS Inter-AS, VXLAN, DNS, ACL, RADb, Flowspec, RTBH, GitHub, API's, NFV, Hypervisors, virtual switching
• Multi-vendor experience working with the following platforms: Cisco IOS, ASR 1k (IOS-XE), ASR NCS (IOS-XR), Nexus (NX-OS), Arista (EOS), Junos
• Experience working in a service provider, datacenter/hosting environment, or large-scale enterprise networks.
• Experience researching, evaluating, and recommending hardware and/or software solutions supporting large-scale deployments and/or remediations against the LAN/WAN
• Experience working with 3rd party networking vendors, with an understanding of the service/hardware/software portfolios they provide
• Able to identify areas of process improvement and provide input and solution options to streamline work
• Excellent writing, documentation,n and communication skills, possessing the ability to communicate well with technical and non-technical peers.
• Customer service-oriented attitude
• Experience with network service monitoring systems (Arbor, Zenoss, Syslog, SolarWinds, Splunk, Kibana, WhatsUp Gold, etc.)

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $132,000/year in our lowest geographic market up to $193,000/year in our highest geographic market. Pay is based on a number of factors, including market location, and may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards, and an Employee Stock Purchase Plan (ESPP). Learn more about the benefits at Rackspace."

Work Location: United States of America

- If located near a Rackspace office, you'll work a hybrid schedule... two days in the office and three days work from home.

* If not located near an office, you may work 100% remotely.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.