Executive Support IT Analyst

A Day In The Life:
The Executive Support IT Analyst demonstrates a high level of professionalism, prioritizing quality IT support for the Executive Leadership Team (ELT). Responsibilities include proactive and reactive IT support for laptops, mobile devices, software, video conferences, and other IT related equipment and services utilized by the Executive Leadership Team.

When not supporting the ELT, the person in this role will supplement the IT Support staff participating in end user support, the maintenance of our base of several thousand laptops, desktops, and mobile devices, and other IT Support duties.

What You'll Be Doing:
* Provide first line, "white glove" care to the Executive Leadership Team
* Establish processes, procedures, and documentation for supporting ELT members around the globe
* Utilize approaches which reduces the likelihood of unplanned IT issues
* Support the technology utilized in meetings and video conference rooms
* Provide Bunge staff with IT support in person as well as via email, instant message, and phone
* Deployment and de-provisioning of computers, accessories, and mobile devices
* Participate in support coverage during business hours as well as after-hours
* Participate in desk moves, computer and software deployments, and support team projects
* Monitor the IT Support ticket queue and ensure all requests for service are handled in a timely basis while maintaining a high level of customer satisfaction
* Create documentation to be published in a variety of formats that will assist users and other IT employees in performing tasks
* Assist in the development and formalization of current and future processes
* Help drive improvements in support effectiveness though greater automation of tasks and improved monitoring of systems

Core Competencies
Customer Service:
* Must have the desire and motivation to help people in a courteous, efficient, effective manner, even when working in difficult situations against tight deadlines.
Communications Skills:
* Must be able to clearly and effectively communicate technical support information to non-technical staff verbally over the phone, in person, and in written form.
Teamwork:
* Work as a team member in a manner that builds high morale and group commitment to shared goals and objectives.
* Ability to focus on objectives and multitask constantly throughout the work day
* Must be able to think independently while consistently following procedures and processes

Skills/Experience Requirements:
* 3 year minimum Support Desk experience or equivalent preferred
* Competency in supporting the Microsoft Office 365 suite, including Word/Excel/PowerPoint/Outlook/MS Teams
* Ability to troubleshoot, research, and resolve challenging technical issues
* Have working knowledge of IT networking technologies
* Detailed understanding of the Windows 10 and iOS devices from an "under the hood" and support level.
* Skilled in configuring, deploying, and troubleshooting a variety of PC hardware
* Ability to write scripts to automate tasks is a bonus
* Use knowledge of Bunge's business, structure and strategy to develop innovative solutions to improve results or eliminate problems.
* Build partnerships, appropriately influence to gain commitment, foster talent and coach others to grow in current or future roles..
* Drive results through high standards, focus on key priorities, organization, and preparing others for change."
* Must demonstrate a high level of professionalism when working with customers up to and including C-level executives
* Must perform well under pressure both to internal IT customers and those outside of IT, even in demanding situations.
* Capable of self-managing assignments with little supervision
* Able to complete tasks on-time, and report conflicting priorities

Benefits:
* Health Benefits - Offering choices so you can enroll in medical, dental and vision to meet your individual needs
* 401(k) - Investing in your future with an automatic 5% company contribution AND matching up to 4% of your contributions.
* Family Support - Supporting new and growing families by providing 6 weeks of 100% paid parental leave and fertility coverage.
* Tuition Reimbursement - Contributing to your education by reimbursing $5,000 of tuition expenses annually.
* Time Off - Providing generous PTO based on professional work experience
0 - 9 years: 25 days
10 - 19 years: 30 days
20+ years: 35 day

At Bunge (NYSE: BG), our purpose is to connect farmers to consumers to deliver essential food, feed and fuel to the world. As a premier agribusiness solutions provider, our team of ~37,000 dedicated employees partner with farmers across the globe to move agricultural commodities from where they're grown to where they're needed-in faster, smarter, and more efficient ways. We are a world leader in grain origination, storage, distribution, oilseed processing and refining, offering a broad portfolio of plant-based oils, fats, and proteins. We work alongside our customers at both ends of the value chain to deliver quality products and develop tailored, innovative solutions that address evolving consumer needs. With 200+ years of experience and presence in over 50 countries, we are committed to strengthening global food security, advancing sustainability, and helping communities prosper where we operate. Bunge has its registered office in Geneva, Switzerland and its corporate headquarters in St. Louis, Missouri. Learn more at Bunge.com.

Every day our people exemplify these values, which represent Bunge at its core:

* We Are One Team - Collaborative, Respectful, Inclusive
* We Lead The Way - Agile, Empowered, Innovative
* We Do What's Right - Safety, Sustainability, With Integrity

If this sounds like you, join us! We value and invest in people who believe in our purpose and are excited to live it every day - people who are #ProudtoBeBunge