Customer Service Specialist

Acara Solutions seeks highly qualified candidates to work onsite with our client in Salt Lake City, UT.

Here's what you'd do:

• Provide customer support via email, assisting with questions, service requests, order placement, billing inquiries, and product support.
• Enter and process customer orders and product repair requests within the ERP/order entry system.
• Generate order confirmations and keep customers informed on delivery timelines and expectations.
• Assist with pricing disputes by initiating and supporting the resolution process.
• Coordinate product replacements, including issuing shipping labels and managing timely returns and replacements.
• Research, address, and escalate customer concerns as needed, including urgent complaints, disputes, and warranty inquiries.
• Support the customer service and sales teams with projects, reporting, and other customer-related needs as required.

Here's what you'll get:

Pay: $ 17.00-$19.00/ HR

Hours: 9/80 schedule. Monday-Thursday 6:30AM - 4:00PM Utah time, Every other Friday 7:30AM - 4:00PM.

Length: Contact (6 months)

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience across industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive the business outcomes they seek. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

Required skills:

• High School Diploma or GED

• Minimum 2 years of experience in handling customer inquiries related to orders, billing, or product support.

Preferred skills:

• Related experience or training in customer service, call center, or similar role
• Basic computer/technical skills with demonstrated competencies with Microsoft Office applications.
• Ability to work independently or as part of a team.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.