Customer Service Representative

Are you a Customer Service Representative looking to join one of the top companies in the Aerospace and Defense industry?

Are you looking to further your career and grow?

Do you have experience in handling customer inquiries related to orders, billing, or product support?

If you answered yes to those three questions, then apply today!

Acara Solutions seeks highly qualified candidates to work ON-SITE with our client in Salt Lake City, UT. Interested?

Here's what you'd do:

• Assisting customers by email with questions, service requests, order placement, accounting needs, and product support.
• Process customer orders and requests for product repair into an ERP/order entry system.
• Generate and transmit order confirmations and manage customer expectations about delivery timelines.
• Support and initiate the pricing dispute process.
• Process product replacement orders, provide shipping labels, and coordinate the return/replacement of items promptly.
• Support, address, research, and escalate (as needed) customer issues; respond to all inquiries/requests, report urgent complaints, investigate disputes, and provide warranty info.
• Provide additional support to customer service and sales colleagues as needed, assisting with projects, reporting, and any customer-related issues as needed.

Here's what you'll get:

Pay: $17.00 - $19.00/ hr.

Hours: Shift: Monday-Thursday 6:30AM - 4:00PM Utah time, Every other Friday 7:30AM - 4:00PM

Length: Contract (6 months)

Sound like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies attract and retain top talent. With a legacy of experience across industries worldwide, we partner with clients, listen to their needs, and customise visionary talent solutions that drive the business outcomes they seek. We leverage decades of experience to deliver comprehensive staffing solutions, including contingent staffing, direct placement, executive search, and workforce services, worldwide.

• High School Diploma or GED.
• Minimum 2 years of experience in handling customer inquiries related to orders, billing, or product support.

• Experience and training in customer service and call center.
• Basic computer/technical skills with demonstrated competencies with Microsoft Office applications.
• Ability to work independently or as part of a team.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.