New

Student Records Assistant - Office of the University Registrar

Northern Kentucky University

20 Campbell Drive (Show on map)

Feb 11, 2026

Posting Details

Position Information

Working Title	Student Records Assistant - Office of the University Registrar
Department	Office of the University Registrar
Type of Work Study	Institutional, Federal
Building/Office Location	AC - Kenneth R. Lucas Administrative Center
Work Schedule	Office hours are Monday through Friday, 8:15 a.m.-4:30 p.m. Students typically work 15-25 hours per week during Fall and Spring Summer hours may be available up to 35 hours per week Schedules are set at the start of each semester and adjusted around class schedules Students are not scheduled outside posted office hours Finals-week flexibility is provided
Job Description	The Student Records Assistant supports the Office of the University Registrar by serving as a primary phone contact for the office. The main responsibility of this position is answering incoming phone calls, providing general information, and routing questions to appropriate staff or campus offices. This role also includes light student records processing and administrative support tasks. Training is provided. No prior experience with university systems or academic policy is required. This position is best suited for students who are comfortable with phone-based work and interested in gaining professional office experience in higher education.
Primary Responsibilities	Responsibilities include, but are not limited to: Answering and routing multi-line phone calls Providing clear, professional assistance to callers Sharing general information related to registration, records, and academic processes Routing complex or policy-specific questions to appropriate staff Performing basic data entry and student records processing tasks Electronic document review and organization Indexing and maintaining digital records according to office procedures Assisting with special projects as assigned Call volume varies throughout the semester, with predictable peak periods. Most of the work is performed in a shared office workspace. Duties may evolve over time based on office needs. Students will receive training in: FERPA and student privacy requirements Phone and customer service standards University systems and tools used by the office Common academic processes and terminology New student employees are paired with experienced staff or student workers during onboarding. Advanced systems knowledge is developed over time and is not expected at hire.
Qualifications	Preferred qualifications include: Clear verbal communication skills Comfort answering phone calls in a professional setting Basic computer skills, including Microsoft Office Reliability and follow-through Good academic standing Willingness to learn and ask questions Due to access to protected student records, candidates selected for this position must complete a pre-employment criminal background check, as required by state law.
Minimum Education	High School Diploma
Pay Rate	$10.00/hr

Posting Detail Information

Requisition Number	20251864
Job Open Date	02/10/2026
Job Close Date
Quick Link	https://jobs.nku.edu/postings/14834