Product Enablement Advisor (Hybrid)

Essential Duties/Responsibilities

• Partners with technical teams and business leaders to assess operational requirements, recommend solutions, and support the implementation of enhancements and integrations that align with overall system architecture and business objectives.
• Participates in discovery, architecture, and integration projects supporting mortgage, deposit operations, cards, payments, and other business units; identify systemic inefficiencies and propose improvements to optimize enterprise platforms and processes.
• Evaluates ancillary systems, workflow automation tools, and embedded technologies that complement core enterprise platforms (e.g., Symitar, Clutch, MeridianLink, Encompass, VisaDPS); contributes to targeted initiatives to assess, optimize, and ensure these systems address operational needs and enhance business workflows.
• Analyzes operational challenges within backend systems and collaborate on the development and implementation of targeted solutions to address process gaps or user needs.
• Supports change management initiatives by developing and maintaining training materials, communication plans, and feedback channels to facilitate successful adoption of new platforms and process changes.
• Assists in vendor evaluation and integration activities; ensures external solutions meet strategic goals and compliance requirements.
• Contributes to the development of system roadmaps, resource plans, and project timelines for backend technology initiatives and system enhancements.
• Utilizes advanced analytics and reporting tools to evaluate system and process effectiveness, uncovers opportunities for operational enhancement, and deliver data-driven insights to support strategic decisions.
• Tracks and reports on key performance indicators (KPIs) related to technology initiatives, providing transparent updates to leadership and recommending opportunities for continuous improvement.
• Conducts ongoing market research and benchmarking to stay informed of regulatory changes, technology innovations, and industry best practices relevant to enterprise systems and business enablement.

Statement of Understanding

This job description is intended to provide a general overview of the essential duties, responsibilities, requirements, and working conditions associated with the position. It is not intended to be an exhaustive or comprehensive list of all tasks or responsibilities. The organization may assign additional duties or modify existing ones as needed, at its discretion. Job descriptions may be updated periodically to reflect business needs and organizational changes.

Reasonable accommodations may be made in accordance with the Americans with Disabilities Act (ADA) and other applicable laws, so long as such accommodations do not pose undue hardship to the organization or create significant health or safety risks.

Nothing in this job description should be construed as creating an employment contract, either expressed or implied. Employment remains at-will, meaning that either the team member or the organization may end the employment relationship at any time, for any reason not prohibited by law.

Equal Employment Opportunity (EEO)

Georgia United is committed to providing equal employment opportunities and fostering a workplace where all individuals have the chance to succeed. We consider all qualified applicants for employment and advancement without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We value the unique perspectives and contributions that each team member brings to our organization, believing that a diverse and inclusive workforce strengthens our credit union.

E-Verify

Georgia United participates in the U.S. Department of Homeland Security's E-Verify program. E-Verify is an online system used to confirm the eligibility of employees to work in the United States. This process involves electronically verifying the information provided by new hires against records maintained by the Department of Homeland Security and the Social Security Administration.

Bachelors of Business Administration (required)

5 years: 5+ years of experience in enterprise banking systems, product infrastructure, or technical enablement roles. (required)
Demonstrated expertise with enterprise system platforms such as Symitar, Clutch, MeridianLink, Encompass, VisaDPS, and related technologies. (required)
Proven experience in service and UX design, systems thinking, enterprise architecture, and process automation. (required)
Strong analytical, communication, and stakeholder engagement abilities. (required)
Proficient in MS Office suite, Internet, Teams, and Email. (required)

Skills