IT Support Advisor

As a condition of employment physical work location must be in one of the 50 states or the District of Columbia.

IT Support Advisor

The IT Support Advisor plays a key role in advancing the organization's desktop and endpoint strategic initiatives by providing technical leadership, strategic direction, and process oversight for endpoint management and support. This position bridges hands-on technical expertise with forward-looking strategic thinking, ensuring endpoint technologies and support processes enable a secure, reliable, and productive distributed remote workforce. While this role does not carry direct supervisory responsibilities, the lead provides technical guidance, mentorship, and oversight to IT Help Desk Technicians (Levels I, II and Senior), Endpoint Administrators, and Systems Application Administrators. The lead position works closely with the area supervisor and collaborates with leadership to ensure endpoint operations align with organizational strategy, security requirements, and end-user experience goals.

• Provides technical leadership and serves as an escalation point for endpoint issues spanning hardware, software, applications, and connectivity to ensure high system reliability and minimal downtime.
• Drives desktop and endpoint strategic initiatives by aligning processes, tools, and support models with organizational and enterprise IT goals.
• Evaluates and recommends endpoint technologies, processes, and automation opportunities to improve scalability, security, and operational efficiency.
• Acts as a subject matter expert for endpoint lifecycle management, modern management frameworks, and remote workforce enablement.
• Partners with IT leadership to ensure endpoint operations are compliant with organizational security, privacy, and regulatory standards.
• Monitors endpoint performance, incident response metrics, and service delivery quality to identify trends and drive continuous improvement.
• Mentors and guides Helpdesk Technicians, Endpoint Administrators, and Application Administrators in troubleshooting, problem-solving, and best practices.
• Collaborates with leadership to align technology operations with organizational goals and long-term endpoint management strategy.
• Works closely with the IT Supervisor to translate strategic objectives into actionable technical direction for the team.
• Coordinates with cross-functional IT teams (network, security, applications) to ensure seamless operations and effective issue resolution.
• Communicates updates, risks, and recommendations to leadership with clarity and foresight to support informed decision-making.
• Acts as a liaison between technical staff and leadership to maintain alignment between daily operations and strategic initiatives.

• Other duties as assigned.

• Associate's degree in Information Technology, Computer Science, or a related field; or equivalent combination of education and professional experience as determined by HR
• 6 years of progressive IT support experience, including significant hands-on endpoint management, imaging, deployment, and support for distributed/remote environments
• 2 years in a senior or lead technical role, with proven ability to mentor, guide, or oversee the work of technical staff
• Demonstrated experience implementing or supporting endpoint management platforms
• Strong background in Windows and Linux operating systems, enterprise productivity tools, and endpoint security solutions
• Knowledge of IT Service Management practices and experience with ITSM platforms

• Bachelor's degree in IT, Business, or related discipline
• Industry certifications such as ITIL, CompTIA Security+, Microsoft Certified Endpoint Administrator, or similar
• Experience in a healthcare, government, or compliance-driven environment
• Familiarity with cloud-first strategies and integration of endpoint management with enterprise security and identity platforms
• Familiarity with virtual desktop solutions (e.g., VMware Horizon)

Environment and Cognitive/Physical Demands

• Office Environment
• Ability to read, hear, speak, keyboard, reason, communicate effectively and problem solve
• Requires prolonged sitting and telephone usage
• Requires the use of office equipment such as computers, telephones, copiers and printers
• Infrequent stooping
• Infrequent lifting up to 20 pounds
• Travel may be required based on work location

Every employee is responsible to perform their duties and responsibilities in accordance with Noridian values, policies and procedures, including but not limited to, Segregation of Duties Principles, HIPAA, Security and Privacy, CMS requirements, the Noridian Compliance Program, and any other applicable laws, rules and regulations.

This document describes the essential functions, requirements, and responsibilities of this job, and is not intended to be a complete list of all tasks and functions. Employees may be requested to perform job related tasks other than those specifically listed in this description and may be required to perform any task requested by the supervisor or management.

Health, Dental and Vision Insurance, Voluntary Insurance Plans, Health Savings and Flexible Spending Accounts, 401k and Company Match, Company-paid Life Insurance, Education Assistance Program, Paid Sick Leave, Paid Holidays, Increasing PTO Accrual Plan, Medical/Parental/Disability Leave, Workers Compensation, Retiree Benefits, Severance Package, Employee Assistance Program, Financial and Health Wellness Benefits, Casual Dress, Open Office Setting, and Online Learning System.

Some positions require compliance with (i) federal and agency specific regulations and related clauses included in Noridian's prime contracts with the Government, (ii) background checks, and (iii) eligibility for a government-issued identification card.

An employee in this position may be required to possess a "Federal Identification Card" (Federal ID) as a condition of employment. Federal ID's may include one of the following: Personal Identity Verification (PIV) card, Personal Identity Verification-Interoperable (PIV-I) card, a Local-Based Physical Access Card issued by CMS, or a Local-Based Physical Access Card issued by another Federal agency and approved by CMS. Obtaining a Federal ID and continued eligibility for this position may require the successful completion of a Federal Background Investigation performed by the Federal Government and a residency requirement that you have lived in the United States at least three out of the last five years. Failure to obtain a Federal ID may result in the removal from the position or termination of employment.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Below is the salary range for potential new hires.

Salary Range: The pay range for this position is $68,928.86 - $113,369.53 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

Other Compensation: Incentive Plan & Lifestyle Benefit

This job will be closed 02/17/2026 at 8:00AM CST. No further applications will be considered.