Manager, Reconciliations

Come join our team!

$1,000 Retention Bonus (after 1 year)
Paid Time Off
11 Paid Holidays
Eligible to participate in the 401(k) Plan
Competitive Benefits

MPS, a division of Macmillan Publishers, a leading US publisher of Trade and Academic titles, has a job opening for a Manager, Reconciliations in our Gordonsville facility. MPS provides back office support, warehousing, and, fulfillment for Macmillan US, and is their primary distribution facility for North America.

Purpose of the Role: The Reconciliation Manager is responsible for managing Amazon transaction reconciliation activities to support accurate financial reporting and timely resolution of deductions. The manager will supervise a reconciliation team, support process improvements, and partner cross-functionally to reduce operational and compliance-related losses.

Key responsibilities/tasks:

Amazon Vendor Central Reconciliation
* Manage day-to-day reconciliation of Amazon Vendor Central activity including invoices, payments, chargebacks, and credit memos.
* Ensure reconciliations are completed accurately and in accordance with established timelines to support month-end close.
* Identify and escalate reconciliation variances and issues as appropriate.

Deductions & Dispute Management
* Oversee research on shortage, compliance, price and discount, and post-audit deductions.
* Coordinate dispute submissions and follow-up to support recovery efforts.
* Review complex or higher-value cases prior to escalation.
* Track outstanding deductions and recovery status.

Financial Support & Reporting
* Support preparation of Amazon-related accruals, reserves, and write-off documentation.
* Partner with Senior Management on revenue recognition, forecasting, and variance explanations.
* Support internal and external audits with complete documentation.

Process Improvement & Automation
* Identify opportunities to improve reconciliation processes and workflows.
* Assist with the implementation of process enhancements and automation tools.
* Support continuous improvement of accuracy, efficiency, and cycle time.

Compliance & Root Cause Reduction
* Monitor recurring chargebacks and shortages to identify potential compliance issues.
* Partner with Operations and other internal teams to support corrective actions.
* Track trends by ASIN, fulfillment center, vendor code, or carrier and share insights as needed.

Team Leadership
* Supervise reconciliation analysts.
* Assign work, set priorities, and monitor workload and performance.
* Provide coaching, training, and development opportunities.
* Maintain SOPs, training materials, and escalation guidelines.

Communication
* Communicate reconciliation status, issues, and risks to internal stakeholders.
* Provide regular updates to management.
* Serve as a subject-matter resource for Amazon Vendor Central reconciliation.

Supervisory Responsibilities
Directly supervises 3-7 employees including hiring, training, performance management, and development.

Skills/experience required:
* Associate's degree or equivalent experience; Bachelor's degree preferred.
* 2+ years of reconciliation, accounting, or high-volume transactional / e-commerce finance experience.
* 2+ years of people management or team lead experience.
* Experience working with complex customer accounts or e-commerce platforms; Amazon Vendor Central experience preferred.
* Strong Excel skills; Access experience preferred.
* Strong analytical, organizational, and communication skills.

Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk, or hear; use hands to finger, handle, or feel objects, tools, or controls, or reach with hands and arms. The employee is occasionally required to sit, stoop, kneel, walk, and stand.

The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

This position will be remote; however, periodic in-office attendance is required throughout the year for meetings and training.

MPS is proud to be an equal opportunity employer, consistently striving to foster a culture where everyone belongs. We welcome applicants of all backgrounds and identities. Qualified applicants are evaluated without regard to race, color, religion, age, ethnicity, national origin, sex, sexual orientation, gender identity or expression, disability status, physical ability, neurodiversity, genetic information, protected veteran status, family and economic status, and background or any other characteristic protected by federal, state, or local law. We prohibit discrimination of any kind and will provide reasonable accommodations to qualified individuals with disabilities in accordance with applicable law.