Operations Supervisor, Patient Access

The Operations Supervisor provides supervision to a team of administrative support. The supervisor is responsible for coaching, mentoring, modeling best practices, scheduling, managing Paid Time Off (PTO) and day-to-day performance for direct reports. The supervisor is responsible for monthly audits/scorecards and communicating as appropriate.

Additional Information
Department Name: Patient Access - Admissions, Emergency Department, Radiology, Sleep, Center for Cancer and Blood Disorders
Job Status: Full time, 40 hours per week.
Shift: Day/Admissions Operations Supervisor (8:30a-5p) Tuesday- Saturday - 40hrs per week but will be an 'exempt' employee which may mean adjusting hours and shift times depending on department needs to support a 24/7 operational team. Will share 24/7 on-call responsibilities. Evenings, weekends, and on-call commitments will be part of the primary shift assignment.

Duties & Responsibilities

POPULATION SPECIFIC CARE
* No direct patient care.

ESSENTIAL FUNCTIONS
* Recruits, screens and selects applicants for administrative support roles.
* Educates all staff on job processes.
* Ensures proper training of staff by utilizing the resources available within the team.
* Assigns and manages day-to-day work flow for staff.
* Manages, mentors, and supports staff on a daily basis.
* Develops clear goals and objectives for performance management and effectively communicates accountability.
* Creates a culture and atmosphere that will lead to a high level of employee engagement.
* Implements and evaluates strategies to improve employee performance including performance improvement plans and making final determination on terminations of employment.
* Provides and utilizes productivity reports for the department to assess performance of entire team.
* Reviews customer service score cards and work quality with staff (phone call monitoring, customer surveys, and etc.).
* Participates in labor cost and financial component decisions related to day-to-day operations.
* Performs Kronos and other relevant time keeping administration.
* Manages day-to-day administrative operations, including staffing.
* Acts as a working supervisor and remains available to provide coverage for administrative/support staff.
* Establishes and maintains partnerships across the hospital with operational, clinical, faculty/provider leadership.
* Establishes team communication norms and staff rounding.
* Other duties as assigned.

Minimum Qualifications

• Degrees
  • High School diploma or equivalent
    
• Experience

  • Minimum of two (2) years previous relevant experience in a health care setting.

    Preferred Qualifications
    Bachelors or Masters degree in Healthcare Administration, Business Administration, Organizational leadership, or Public Health.
    Minimum of 7 years of healthcare administration related experience
    Minimum of 3 years of direct people leadership experience in a healthcare setting
    Minimum of 2 years of Revenue Cycle or Patient Access Experience
    A passion for people leadership, building high performing teams, and the delivery of excellent patient experiences.

• Equivalency
  • Bachelors' degree in Administration, Health Care Administration, Management, Finance, or related field will substitute for the required experience on a year-for-year basis.
    

Salary Information
Pay is dependent on applicant's relevant experience.

Annual Salary Range (Based on 40 hours worked per week): $61,473.39 to $92,210.08

Benefits Information
Here, you matter. As a Children's Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children's Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.

EEO Statement
It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information. The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.