Manager, Operations - Projects

Position Summary

Direct Supply is transforming how we deliver complex interior reposition and refresh

projects to better serve our customers, scale our business, and operate as a modern,

AI-enabled organization.

In the Manager, Operations - Projects position, you'll lead the successful execution of complex interior reposition and refresh projects from quoting and pricing through fulfillment and installation. As one of three peer leaders supporting a team of approximately 40 Partners, you'll deliver predictable, high-quality project outcomes while balancing customer experience, margin performance, vendor partnerships, and long-term value creation. This role plays a critical part in transforming how work gets done by redesigning workflows, simplifying complexity, and building scalable, future-ready operating models in a dynamic, change-driven environment.

Skills Needed:

• Drives Accountability & Results - Sets clear goals and ensures team members deliver top-notch results. Uses data and tech to boost accountability, pushing everyone to excel individually and as a team.

• Leverages AI & Business Insight - Leads with an AI-First mindset infusing technology into customer solutions and workflows. Harnesses the power of AI and data to cut through noise and inform decisions. Blends business savvy, financial acumen, industry knowledge, and tech expertise to set priorities.

• Leads Through Change & Ambiguity - Navigates the unknown with confidence, steering through change and uncertainty with a clear vision and unwavering determination. Turns chaos into clarity, keeping goals firmly in sight.

• Balances Stakeholders - Clearly identifies what internal and external stakeholders need and navigates competing priorities with fairness and integrity. Anticipates group dynamics in different situations.

• Demonstrated ability to lead complex, cross-functional operations while balancing customer experience, margin outcomes, and long-term vendor partnerships in a project-based environment.

• Strong operational judgment and problem-solving capability to resolve escalations, reduce variability, and protect long-term value across customers and partners.

What You'll Do and the Impact:

• Lead end-to-end execution of interior reposition and refresh projects across multiple lines of business, ensuring consistent delivery from quoting and pricing through fulfillment and installation.

• Own predictable, high-quality project outcomes by balancing customer experience, margin performance, vendor relationships, and long-term partnership health.

• Serve as the primary escalation point for complex operational, customer, and vendor challenges, applying sound judgment to resolve issues and protect long-term value.

• Monitor and improve operational performance across service, quality, and productivity metrics using data to identify trends, risks, and opportunities.

• Redesign and simplify project execution workflows to eliminate rework, reduce cycle time, and improve speed, clarity, and scalability.

• Sponsor and adopt AI, automation, and technology-enabled solutions that materially improve how work gets done and reduce manual effort.

• Recruit, develop, and retain high-performing Partners by coaching teams to strengthen ownership, problem-solving, systems thinking, and effective use of data and technology.

• Partner closely with Sales, Design, Category, Supply Chain, and Operations teams to align priorities, operationalize vendor partnerships, standardize fulfillment and installation playbooks, and drive accountability through clear operating rhythms and performance scorecards.

Experience

• Bachelor's degree in business or a related field, or equivalent practical experience.

• 3-5 years of experience leading teams in an operational, project-based, or fulfillment-oriented environment.

• Demonstrated experience driving operational improvement, process redesign, or transformation initiatives.

• Ability to operate effectively at both strategic and executional levels, translating direction into action.

• Proven experience leading teams in a supervisory or project lead capacity.

Additional Items of Interest:

• Experience supporting complex, multi-stakeholder projects that balance customer experience, operational performance, and margin outcomes.

• Interest in building scalable operating models that support growth, new offerings, and evolving customer needs.

Job to be performed in the location listed. Generous benefit package available. Clickhere to learn more.

Direct Supply, Inc. and its U.S. subsidiaries are equal opportunity and affirmative action employers committed to diverse workforces.

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