New

Contact Center Representative

TEKsystems
$20.00 - $21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Naperville
Feb 12, 2026
TEKsystems is looking to hire a Customer Support Representative to work on-site at a credit union in the Naperville, IL area. The Customer Representative's service is critical is they are the member's first impression with the organization. The Representatives will assist with first call resolution with a goal member's needs without having to transfer calls to additional departments. Job Functions: * Deliver service to both internal and external members that are in alignment with the credit union's service promises * Possess adequate product knowledge as measured by the annual product knowledge certification assessment * Meets all established sales and service goals * Provide general account information * Address and resolve member problems and complaints * Explain the procedure to initiate payroll requests, and ensure all forms are mailed to appropriate destination * Facilitate wire transfer requests, process check orders, provide loan payoff information, etc. Additional Skills & Qualifications * 2-3+ years of customer support experience within the financial industry * Comfortable working 35-hour work weeks (will not exceed working 35 hours/week) * Ability to work well under pressure and multitask * Enjoy problem-solving and interaction with members * Excellent interpersonal skills Job Type & LocationThis is a Contract to Hire position based out of Naperville, IL. Pay and BenefitsThe pay range for this position is $20.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Naperville,IL. Application DeadlineThis position is anticipated to close on Feb 17, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.