Senior Data Scientist

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

Adobe.com is evolving to support a new generation of agentic, AIpowered experiences that help customers discover products, make confident purchase decisions, learn new skills, and get help efficiently at scale. Brand Concierge sits at the center of this transformation-an intelligent, conversational experience designed to guide customers across endtoend journeys while driving measurable improvements in conversion, engagement, and customer satisfaction.

As a Senior Data Scientist on the Knowledge Surfaces team, you will contribute to the analytics, measurement, and optimization of Brand Concierge on Adobe.com. Because Adobe.com is one of the earliest and most visible deployments of these agentic capabilities, the team also serves as customer zero-generating insights that inform the evolution of Adobe's broader analytics and agentic offerings.

What You'll Do

• Shape the analytics and measurement strategy for Brand Concierge and related agentic experiences on Adobe.com through deep, handson analysis and experimentation.
• Analyze largescale customer interaction and journey data to surface behavioral patterns, friction points, and opportunities to improve agent quality, personalization, and experience outcomes.
• Measure endtoend customer funnels by stitching data across agentic experiences, content surfaces, and humanassisted channels to understand how Brand Concierge influences conversion and engagement.
• Partner with Product and Engineering to translate roadmap priorities into analytics and dashboarding requirements.
• Conduct rigorous quantitative and qualitative analysis using SQL, Python, and LLMs/conversational analytics platforms, translating results into actionable recommendations.
• Build and evolve scalable dashboards and data products using Adobe Analytics, Customer Journey Analytics (CJA), and Power BI.

What You'll Bring

• 6-8+ years of experience in data science, analytics, or a related quantitative role, with experience influencing product or experience direction through data.
• Strong proficiency in SQL and Python, including statistical analysis, experimentation design, and large, multisource datasets.
• Handson experience using Adobe Analytics and Customer Journey Analytics (CJA).
• Deep understanding of acquisition, purchase, onboarding, and engagement funnels.
• Exposure to conversational or unstructured text analytics, AI experience evaluation, or intelligent guidance systems.
• Proven ability to drive impact in highly crossfunctional, matrixed environments through clear communication, influence, and execution.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Adobe is proud to be an Equal Employment Opportunityemployer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

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