Teller/MSR I

Member Service Representative I

ESSENTIAL FUNCTIONS & RESPONSIBILITIES
* Accurately and efficiently process deposits, payments, withdrawals, cash checks, wires, fraud packets, etc. in accordance
with established policies and procedures.
* Balances cash drawer/TCR and manages all transactions with accuracy and courtesy while maintaining privacy and security.
* Fulfills members requests by providing outstanding services and problem resolution focusing on matching member needs to
applicable products and services.
* Initiates conversations with members to deepen relationships and refers members for account opening, lending and other
cross sell opportunities.
* Performs all operational and procedural tasks associated with the role. May assist the branch staff to complete audits or
other operational functions.
* Follows and adheres to the Credit Union's policy regarding attendance and punctuality.

JOB SPECIFICATIONS
* Effective communicator, engage with members and build relationships regarding product and services.
* Ability to prioritize tasks and demonstrates close attention to detail.
* Courtesy, tact, and diplomacy.
* Working knowledge of Microsoft Office products.
* Frequent interactions with the public.

EDUCATION, TRAINING & EXPERIENCE
* High school diploma or equivalent.
* 6 months of similar related experience as a teller, cashier or in a member/customer service role.

WORK ARRANGEMENT:
* The working arrangement for this position is fully onsite. No alternative working arrangement is available.

PHYSICAL REQUIREMENTS
* Must be able to walk, stand, sit, speak, read, write, see, hear, push or pull (with or without accommodation).
* Frequently remains in a stationary position for extended periods of time operating office/computer equipment.
* Occasionally lifts and/or moves up to 20 pounds.

TRAVEL REQUIREMENTS
* Travel will be required for ongoing training, meetings and/or providing branch support.

DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.
They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

LIGHTHOUSE CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER