Product Operations Lead

Posting Date

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.

General:

• Spearhead advanced analysis of product performance, developing strategic recommendations that drive significant operational improvements.

• Independently manage complex, high-impact projects aimed at optimizing product processes and enhancing overall efficiency.

• Collaborate closely with cross-functional teams, including product managers and engineering, to inform and support innovative product development and launch strategies.

• Design and oversee the development of advanced dashboards and reporting tools that deliver critical insights to stakeholders at all levels.

• Serve as a key resource for mentoring and coaching junior analysts, fostering their professional growth and operational excellence.

Project Coordination:

• Lead and oversee key projects within product operations, ensuring they align with organizational objectives and are delivered on time and within budget.

• Conduct comprehensive project scoping, planning, and execution, applying advanced project management methodologies to drive success.

• Collaborate with cross-functional teams, including product management, engineering, and operations, to ensure effective communication and alignment throughout the project lifecycle.

• Develop and maintain high-level project documentation, including project plans, timelines, status reports, and risk assessments, ensuring transparency and accountability.

• Serve as a primary point of contact for project stakeholders, facilitating communication and collaboration across teams to achieve project goals.

• Proactively identify project risks and issues, developing and implementing mitigation strategies to overcome challenges and ensure project success.

Access Management:

• Oversee the strategic development and execution of access management processes, ensuring alignment with company policies and industry standards.

• Lead quarterly audits of access to software systems, identifying and implementing improvements to mitigate risks and enhance security.

• Innovate and refine access-related documentation and training materials, ensuring clarity and usability for internal teams.

Process Optimization:

• Drive the establishment of best practices for product management and SDLC documentation, ensuring that all teams leverage tools and processes effectively.

• Proactively identify and implement scalable process improvements that empower product and engineering teams to achieve their objectives efficiently.

• Lead initiatives to prepare teams for product rollouts, ensuring comprehensive resources, training, and documentation are in place.

Strategy and Alignment:

• Act as a strategic advisor to product and business leaders, delivering actionable insights derived from comprehensive data analysis to inform decision-making.

• Foster a culture of collaboration and transparency between product teams and other departments, identifying opportunities for alignment and improvement.

Customer Advocate:

• Champion the voice of the customer by synthesizing feedback and insights, prioritizing product-related challenges for consideration in future developments.

• Collaborate with customer-facing teams to tailor content and solutions that address specific audience needs and enhance user experience.

• Establish and nurture relationships with subject matter experts across the organization to drive engagement and facilitate smoother product rollouts.

Data & Reporting:

• Lead the collection and synthesis of qualitative and quantitative data, providing a comprehensive view of product usage, customer feedback, and market trends.

• Collaborate with the Business Intelligence team to develop and refine metrics that measure performance against key strategic objectives.

Organization and Documentation:

• Create and maintain comprehensive templates, guidelines, and reference materials to streamline operations and enhance team productivity.

MINIMUM QUALIFICATIONS:

• 5+ years of experience in product operations or a related field, with a proven track record of delivering impactful results.

• Bachelor's Degree required; advanced degree preferred.

• Expert proficiency in product management tools and methodologies.

• Advanced skills in KPI development, analysis, and interpretation to drive data-informed decision-making.

• Exceptional analytical skills, with the ability to derive strategic insights from complex data sets.

• Proven experience leading cross-functional initiatives and managing projects with significant complexity and scale.

• Excellent communication and presentation skills, capable of conveying complex insights to diverse audiences.

• Strong technical expertise in advanced data analysis tools and techniques (e.g., SQL, Python, BI tools).

• Ability to influence and collaborate effectively with stakeholders across various levels and functions.

• Highly detail-oriented with a demonstrated ability to manage multiple priorities and deadlines.

ADDITIONAL QUALIFICATIONS:

• Advanced knowledge in data analytics, user research, and product metrics.

• Proficient in Microsoft Office Suite; familiarity with Jira & Confluence is a plus.

LANGUAGE SKILLS:

• Fluent in written and verbal communication skills necessary to effectively perform the essential functions, duties, and responsibilities of the position.

What We'll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace , backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.