Senior Care Manager (Child & Youth Services - Family Services Division)

SALARY RANGE

WORK ASSIGNMENT DETAILS

Waukesha County's Department of Health & Human Services is recruiting for a Senior Care Manager to implement quality assurance (QA), contracted provider/vendor relations, and project management activities as assigned within Child and Youth Services - Family Services Division. The primary responsibilities include conducting ongoing internal monitoring of child welfare and youth justice program practice, documentation, and billing-related compliance to support adherence to Wisconsin state standards, federal requirements, and funding source terms. This position will work collaboratively with division leadership, other divisions, program staff, and contracted providers to identify trends strengthen service quality, and support continuous quality improvement.

Quality Assurance / Continuous Quality Improvement

• Conduct quality assurance monitoring across Family Services Division programming, including child welfare and youth justice services and foster/relative licensing-related services as assigned.
• Perform routine and random case file/chart reviews (openings, closures, and ongoing cases) to assess documentation quality, practice standards, timeliness, and compliance.
• Document QA findings; identify patterns and contributing factors; and develop recommendations to improve service quality, compliance, and operational consistency.
• Develop, refine, and maintain QA tools and processes (review checklists, templates, tracking logs, and workflow guidance).
• Provide input on quality indicators of service delivery and documentation expectations across programs. Monitor and evaluatefidelity to program design and evidence-informed/evidence-based practicesacross CPS, Youth Justice, and Foster Care

Compliance Monitoring (State/Federal/Funding)

• Support adherence to applicable Wisconsin state standards, federal requirements, contractual terms, and funding source conditions.
• Identify compliance risks and gaps and communicate findings to leadership and impacted staff/providers with recommended corrective actions.
• Monitor progress on corrective action plans and document follow-up activities.
• Support agency readiness for and follow-up fromstate/federal reviews, audits, and other monitoringactivities, including documentation gathering and corrective action tracking.
• Develop and implement aprovider contract monitoring/audit processto assess contracted provider compliance with contract terms, applicable regulations, and county performance expectations
• Assist with grant development and writing including program narratives, budgets, pre-and post-award monitoring, and reporting on performance measures/outcome data.
  

Contracted Provider / Vendor Relations & Network Management

• Serve as a point of contact for contracted provider activities, including coordination of initial and ongoing contracting and provider credentialing processes as assigned.
• Build and maintain effective working relationships with contracted providers to enhance customer service, compliance, and program development.
• Create and maintain a Provider Network Guide; communicate provider availability and service options to program staff to support appropriate service matching.
• Provide routine and emergency support to a designated network/group of contracted providers consistent with Division and Department expectations.
• Coordinate check-ins, meetings, and case reviews with staff and contracted providers to support service quality and compliance.
  

Documentation, Billing Quality, and Invoice/Service Note Review

• Review contracted provider service notes and invoices for quality, accuracy, and compliance with contract requirements and billing/documentation standards.
• Provide feedback and technical assistance to improve documentation quality, reduce billing errors, and strengthen billing compliance.
• Support efficient and timely submission of billing documentation to the fiscal unit to meet funding source timelines and requirements.

Data, Reporting, and Stakeholder Communication

• Gather, analyze, and interpret QA, operational and service provision data; maintain records and tracking systems as required.
• Prepare and present written and oral reports summarizing QA results, trends, and recommendations for program leadership and stakeholders.
• Participate in meetings, staffings, in-services, and workgroups; provide consultation to internal and external stakeholders as appropriate.
• Collaborate with staff and providers while managing a high level of confidential information in accordance with agency policy and applicable requirements.
  

Training, Surveys, and Professional Development

• Coordinate, facilitate, or support training activities as assigned related to QA findings, documentation standards, compliance expectations, and workflow improvements.
• In collaboration with coordinators/supervisors/manager, complete annual client satisfaction surveys for Family Services Division programs and summarize results for planning and improvement purposes.
• Attend staff development programs, including in-service trainings, staff meetings, and professional seminars.
  

Project QA Lead - Family Services MyInsight Implementation (and other projects as assigned)

• Serve as Project QA Lead for the Family Services MyInsight implementation, providing QA support and oversight to promote consistent practice, documentation quality, and system/process alignment.
• Collaborate with project leadership, program staff, and other stakeholders to define QA expectations, review implementation impacts, and identify needed workflow adjustments.
• Support testing/validation and issue tracking activities as assigned and document issues, resolutions, and follow-up actions.
• Provide project management support as assigned for Division initiatives, including coordination of tasks, timelines, deliverables, and stakeholder communication.
  

Why Come Work for HHS?

CLASSIFICATION SPECIFICATION

To view the full classification specification for Senior Care Manager click here.

Minimum Training & Experience Requirements
1. A bachelor's degree from a recognized college or university in sociology, social work, psychology, nursing, criminal justice, or a closely related field.
2. Two years of responsible work experience in social work, counseling, nursing, criminal justice, or a closely related field.
3. A master's degree in social work, nursing, psychology, criminal justice, or a closely related field may substitute for one year of the work experience.
4. Social work certification may substitute for one year of work experience.
5. Valid driver's license.

Waukesha County providesa comprehensive compensation and benefits package including excellent health/dental/vision, life insurance, generous paid time off (vacation, 10 holidays, 3 floating holidays, ample accrued sick time that rolls over each year), an exceptional pension plan with employer match and lifetime retirement payment plus an optional tax advantaged 457 retirement savings plan. Amongst many other benefits, employees are recognized and valued through a pay for performance system. Successful candidates will be eligible for performance-based merit increases and non-base performance awards.

Employee well-being is promoted through a balanced work-life culture and through an exceptional employee wellness program that offers a variety of programs and tools to help promote an employee's wellness and health, including an on-site health & wellness clinic.

About Us:
Waukesha County prides itself on operating in a business-like manner and is recognized as a leader delivering high quality services with competence and skill. With our vision of "Leading the Way", we value teamwork and collaboration, ethics and diversity, communication, efficiency and cost savings, innovation, and the wellbeing of our staff and the citizens we serve. Employees are provided professional development opportunities and encouragement to learn and practice continuous improvement and LEAN principles as we regularly ask ourselves "Is there a better way?"

Location:
Located in the City of Waukesha, our campus offers an on-site fitness center, free parking, and easy access to interstate highway systems. Waukesha County offers a perfect blend of urban and rural living where one can enjoy the benefits of quiet rural lake communities or opt for nearby attractions that the greater Milwaukee area offers including vast beach and park systems, public markets, performing arts, music festivals, and sports including the Milwaukee Admirals, Brewers, Bucks, Wave, Marquette University Golden Eagles and the UW-Milwaukee Panthers Basketball programs.

EEO:

Waukesha County is committed to equal opportunity and nondiscrimination in employment and adheres to all Federal, State and County Equal Employment Opportunity laws, policies, plans, rules, regulations and ordinances. The County recognizes and accepts its important leadership role in providing for equal employment/service opportunities. It is the express policy of Waukesha County to promote equal employment opportunity among all who are employed by Waukesha County and who seek employment with Waukesha County.

For further information visit:https://www.waukeshacounty.gov

The County does not sponsor applicants for work visas. Applicants must be currently authorized to work in the United States on a full-time basis.