New

Technical Support Specialist II

Vaco
$30.00 - $45.00 / hr
401(k), retirement plan
United States, Texas, Dallas
Mar 28, 2026
Tech Support Specialist (Plant Manufacturing Industry) DETAILS Location: Dallas, TX 75236 (onsite 5-days per week) Position Type: 3-4MContract (w/ potential to convert to fulltime) Hourly / Salary: to $45W2 based on experience Hours of Operation: Team typically starts 7am-8am daily with flexibility / occasional earlier arrival (as early as 5:00 AM) if operations issues arise with printers or systems / first shift starts at 5am On-Call Support: Providing On-Call Support during Operational Hours for Urgent Production Issues Travel: Occasional Travel to AZ (for training at a sister plant / as needed) or VA (1-week onsite training at HQ / as needed) JOB SUMMARY Vaco is currently seeking a Technical Support Specialist II for a 3-4M Contract (w/ potential to convert to fulltime) that is located in Dallas, TX 75236 (onsite 5-days per week). The Support Specialist will provide dedicated plant-level IT support to manufacturing and production teams and will serve as the primary liaison to corporate IT while handling local system development, enhancements, custom queries, and implementation coordination using established company tools and processes. The Support Specialist will evaluate site-specific requirements related to information systems, assess alignment with current platforms, and when appropriate, submit formal enhancement requests to address identified gaps. The ideal Support Specialist will act as the primary PoC for system solutions, local development, and enhancements, with particular emphasis on Oracle-related projects, operational urgency, and excellent internal customer service. Stakeholder Collaboration - Determining Appropriate System Solutions with PLT / Managers / Floor Supervisors Task / Enhancement Management - Generating Task Requests for System Enhancements \| Improving Location Performance Work Intake / Ownership Alignment - Coordinating with Corporate Materials / MIS Teams \| Determining Appropriate Functional Ownership for Development Development (hands-on) - Full Ownership of Development Tasks when Determined Best Positioned to Execute Local Development Coordination - Assigning / Managing Tickets for Locally Handled Enhancements \| Documenting Proposed Solutions with Corporate Materials Development Standards / Governance - Ensuring Alignment with MIS Standards for Programs Developed Implementation / Delivery - Leading Implementation of Local Enhancements \| Coordinating Corporate-Developed Deployments IT Liaison - Acting as Primary Liaison Between Location / Corporate MIS Data / Query Development - Creating Custom Queries \| Supporting Operational Needs Operational Planning - Participating in Tactical Planning \| Improving Location Performance via System Solutions Oracle ERP / Implementation (Manufacturing) - Supporting Oracle ERP (Cloud / Fusion Preferred) Implementations / Transitions in Manufacturing Environments \| Troubleshooting Operational Issues (System Downtime / Printing / Provisioning / Supporting Data Migration / Bridging Plant-Level Requirements with Corporate Rollout Efforts) About the Project: The Support Specialist will deliver dedicated IT Support at a Dallas-area plant during a period of merger-related transition. The Support Specialist will primarily focus on providing support during an Oracle transition / migration, rapid response to operational issues, and delivering high-touch service in a fast-paced manufacturing environment. The ideal Support Specialist will combine technical development skills with strong soft skills, including effective prioritization, clear communication with local plant stakeholders and corporate teams, and proactive problem-solving to support overall location performance. JOB REQUIREMENTS Tech Support Specialist II (1+ years) - Oracle ERP Migrations / Operational Support in Plant Manufacturing Environment \| System Development / Technical Systems Support Oracle SQL Querying (hands-on) - Oracle Manufacturing Module Support (Inventory / Manufacturing / Supply Chain / Order Management / Procurement) / Troubleshooting Production-Critical Issues Impacting Manufacturing Operations / Data Migration (Data Extraction / Validation) / User Access/Provisioning / Integration/Interface Troubleshooting / UAT Testing \| Coordinating Local Implementation Efforts Systems / Data Knowledge (in-depth knowledge) (1+ years) - Query Database / Data Structures within Plant Manufacturing Environments Business Process Alignment - Understanding System Processes / Alignment to Location-Specific Business Ops Requirements Gathering / Analysis - Eliciting Requirements from System Users / Translating into Functional System Requirements Design / Documentation - Creating Database Designs / Process Flow Diagrams / Support System Enhancements Project Planning / Communication - Defining / Communicating Development Project Schedules / Timelines Development (hands-on) - Developing / Delivering Solutions utilizing MIS-Approved Tools (VB / Crystal Reports / TrueDBGrid / Word / Excel / SQL Server) Manufacturing Domain (knowledge) - Supporting Process-Oriented Manufacturing Environments Supervisory Scope - Supporting Potential Oversight of Entry-Level Direct Reports Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products. Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.