Watch Operator

At StratasCorp, our mission strives to put employees first while still being recognized as a leader in the Department of Defense Information Technology sector. We believe in a continuing pursuit of customer satisfaction and operational excellence while exceling in service innovation. We are looking for employees who value corporate culture, leadership, diversity, and commitment to quality, because we are #TeamStratas.

Location

Pensacola, FL - Pensacola, FL 32501 US (Primary)

Category

Information Technology

Job Description

Our team in Pensacola, FL, has an immediate need for a Watch Operator with demonstrated experience supporting enterprise computer network users and supervising lower-level employees. Primary responsibilities include:

* Maintain 24x7x365 communication guard support for ships worldwide (approximately 160 ships)

* Ensure quality control of all naval message traffic and emails into and out of our legacy systems servicing approximately 160 ships

* Perform troubleshooting on legacy systems

* Perform database maintenance, certify configuration files, and assist in resolving client problems on Lotus Notes R5

* Manage the processing of general services messages via Defense Messaging System (DMDS) and C2OIX and ensuring quality control of all incoming and outgoing naval message traffic

* Supervise the performance of configurations, maintenance, and troubleshoot DMDS

* Monitor queues hosted on exchange servers

* Notify the MNOC manager of any malfunctions

* Manage the resolution of various ships' trouble calls regarding Outlook access, email problems

* Ensure proper completion of work orders and trouble calls via Remedy

* Monitor and troubleshoot NIPRNET and SIPRNET operations

* Assist clients via phone, email, and remote administration in resolving web browsing and email problems, Lightweight Directory Access Protocol (LDAP), and various network issues, password lockouts and resets through Active Directory

* Verify SolarWinds to facilitate recovery from network outages, improve performance with advanced network and bandwidth monitoring, then provide the government with analysis of the impact to the fleet

* Supervise support of Next Generation Wideband (NGW) satellite transport, which provides internet, e-mail, and phone service to approximately 100 ships and units

* Diagnose and resolve ships voice problems, assist the supervisor in troubleshooting system faults, malfunctions, outages, and various ships trouble calls

* Monitor and troubleshoot cryptographic equipment and Secure Terminal Equipment (STE) and respond to and resolve client problems

* Perform the loading, data transfer, and destruction of cryptographic equipment/material

Requirements:

Security+ or equivalent

Secret Clearance

IAT Level 2 Certification

Security Clearance

Secret

Certification Required

Security+ (CE)

Job Type

Full-time

StratasCorp provides a complete compensation package with competitive wages and benefits that include medical, dental, and vision insurance, FSA & HSA accounts, disability and other income protection benefits, life insurance, paid personal time-off benefits, paid holidays, and a 401K Saving Plan with a company matching contribution.

StratasCorp is committed to equal opportunity in employment, actively seeking to build a diverse and talented workforce, including individuals with disabilities and protected veterans.