New

Member Services Representative

TEKsystems
$20.00 - $21.62 / hr
life insurance, sick time, 401(k), retirement plan
United States, Washington, Renton
Apr 11, 2026
*THIS POSITION REQUIRES EQUIPMENT PICK UP IN EITHER THE RENTON, WA OR SPOKANE, WA HUB* Professional Summary The Member Services Representative provides highquality customer support to health plan members, providers, and other stakeholders by resolving inquiries and complaints related to medical coverage, claims, eligibility, and healthcare services. This role requires strong communication skills, attention to detail, and the ability to navigate multiple systems in a fastpaced, regulated call center environment. The ideal candidate has prior highvolume call center experience, preferably in healthcare or insurance, and is comfortable working remotely while meeting strict performance, compliance, and confidentiality standards. Key Responsibilities * Resolve member, provider, and stakeholder inquiries and complaints via phone, written correspondence, and inperson interactions when required. * Provide accurate information regarding medical coverage, claims processing, referrals, eligibility, billing, and health plan benefits. * Address delivery system concerns, including appointment access, physician selection, medical center service issues, and fee or billing inquiries. * Utilize dual monitors and Microsoft Windows-based applications to efficiently access, document, and manage member information across multiple systems. * Troubleshoot and deescalate complex or sensitive member concerns while maintaining professionalism and empathy. * Ensure all interactions and documentation meet regulatory, compliance, and privacy standards within a healthcare or insurance environment. * Communicate effectively with internal departments, providers, employer groups, brokers, attorneys, and other external representatives to resolve issues. * Demonstrate strong problemsolving skills to identify root causes and deliver timely, accurate resolutions. * Maintain productivity and quality standards in a highvolume call center setting. Qualifications Required Qualifications * High School Diploma or GED (highest degree must be verifiable on resume; subject to employer verification). * Minimum of 1 year of highvolume call center experience. * Prior experience working from home in a call center environment. * Experience in a regulated industry such as healthcare, insurance, banking, credit, or similar. * Strong verbal and written communication skills. * Excellent attention to detail and documentation accuracy. * Ability to complete required interview assessments and customer service testing. Preferred Qualifications * Call center experience within a healthcare or health insurance environment. * Experience supporting medical or health plan insurance members. * Customer service or customer support experience with a focus on issue resolution. * Troubleshooting experience in complex service environments. We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following: * Medical, dental & vision * 401(k)/Roth * Insurance (Basic/Supplemental Life & AD&D) * Short and long-term disability * Health and Dependent Care Spending Accounts (HAS & DCFSA) * Transportation benefits * Employee Assistance Program * Time off/Leave (PTO, Vacation, or Sick Leave) Job Type & Location This is a Contract to Hire position based out of Renton, WA. Pay and BenefitsThe pay range for this position is $20.00 - $21.62/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Apr 24, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.